An “offline” status in Hubitat usually indicates a range or configuration problem with your ZSE19 Multisiren. Running a Z-Wave Repair could resolve the issue.

The first step is to confirm if your Hubitat is operating on the latest platform version. Once you’ve done that, you can use the repair steps below to refresh your network’s connections:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

Once you’ve completed the process, you should receive confirmation "Z-Wave Network Repair finished" message. You can then use the inclusion process to have the Multisiren rejoin your network.

You can also try these other troubleshooting steps if your Multisiren is still having issues properly connecting:

• Exclusion acts as a soft reset and could help the hub form a faster and stronger communication path to the Multisiren. Try unpairing the ZSE29 from your hub and including it again.
• Install another non-battery powered Z-Wave device, or a Z-Wave signal repeater, if you have one. The additional device will help extend range between the hub and ZSE19 which will improve communication. Perform another Z-Wave Repair for the hub to recognize the addition and find a new path to the ZSE19.
• The Multisiren could be mounted too far away from your Hubitat hub, or in an area with a lot of interference. Install the device in a location closer to the hub to see if that fixes the range or configuration issues. Once you’ve placed it in its new spot, unpair the Multisiren and reconnect it for the hub to recognize the change.

Please don’t hesitate to contact us if your ZSE19 Multisiren is still having trouble.