Can't Add My ZEN71 On/Off Switch to My Z-Box Hub
Does your ZEN71 Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN71 has never been included to any hub, you'll want to factory reset the device first. ZEN71 Factory Reset Process * Press and hold the lower paddle for 1…
Can't Add My ZAC38 Range Extender to SmartThings
Exclusion is the simplest way to resolve any inclusion issues! Just follow the simple steps below. Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZAC38 Range Extender has never been added to the network. 800 series only: Exclusion before inclusi…
Can't Add My ZEN53 DC Motor Controller to Home Assistant
If you are having difficulty including your ZEN53 DC Motor Controller to Home Assistant, the best place to start is exclusion! The device can be excluded from Home Assistant even if it has never been successfully included. Exclusion is a simple process that acts like a hub-based reset that helps with any configuratio…
My ZSE44 Temperature | Humidity XS Sensor Shows Offline in Vera
Does your Temperature | Humidity Sensor show offline? A range or connectivity issue could be the cause. Once you have included your ZSE44 successfully, refreshing the connections in your mesh network is the next step. You can do this in Vera with a simple feature called Update Neighbor Nodes. It will help Vera fin…
Can't Add My ZSE42 Open | Close XS Sensor to Vera
Having trouble including the ZSE42 to Vera? Start by excluding the sensor from your Vera hub. Exclusion acts as a soft reset to help with any set-up issues. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been inc…
Can't Add My ZSE70 Outdoor Motion Sensor to Home Assistant
If you're having issues including your ZSE70 Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. Exclusion Process * In Home Assistant…
Can't Add My ZAC36 Valve Actuator to Vera
If your Titan Valve Actuator isn't discovered by Vera after several pairing attempts, you can try one of the below solutions. Firstly, you can try to exclude the device. The process can help the hub find the Titan more easily by resetting it - and it can be excluded even if it was never included! 800 series only:…
Can't Add My ZEN54 0-10V Dimmer to SmartThings
Inclusion troubles? Please start by ensuring you have the lua Edge driver installed for the ZEN54 , in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, give exclusion a try before including the ZEN54. The device can be excluded at any time, even if it …
Can't Add My ZSE44 Temperature | Humidity XS Sensor to My Z-Wave System
Having trouble including your ZSE44 Temperature | Humidity XS Sensor? Try exclusion! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. …
Can't Add My ZEN54 0-10V Dimmer to Home Assistant
Not able to add your ZEN54 0-10V Dimmer to Home Assistant? Start by excluding the device! The ZEN54 can be excluded from Home Assistant even if it has never been successfully included. Exclusion is an easy process that acts like a hub-based reset to resolve any configuration or connectivity issues Exclude the ZEN54:…
