Can't Add the ZEN04 Smart Plug to Z-Box
Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN04 Exclusion Process * From the sidebar navigation menu of the Z-Box web interface, go to Settings by cli…
Can't Add My ZEN37 Wall Remote to My Z-Box Hub
Trouble with inclusion? The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion. It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been i…
Can't Add the ZEN05 Outdoor Plug to SmartThings
Trouble with inclusion? It may sound counterintuitive but give exclusion a try! Exclusion is simply a hub-based reset, and can be done at any time, whether a device has been included to the hub or not. It acts as a soft reset for the device and the process can help with any inclusion or configuration issues. Please …
Can't Add My ZEN53 DC Motor Controller to My Z-Wave System
Having an issue including your ZEN53 DC Motor Controller? Let's begin by excluding the unit. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN53 doesn't need to be includ…
Can't Add My ZEN53 DC Motor Controller To SmartThings
Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at any tim…
Can't Add My ZEN54 0-10V Dimmer to My Z-Box Hub
Inclusion issues? Try the simplest resolution: simply give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been included to the hub! Another way to thi…
Can't Add My ZSE43 Tilt | Shock XS Sensor to Vera
Having trouble including your ZSE43 XS Sensor? Try excluding the device. This process acts as a soft reset to help with any configuration or inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been i…
Can't Add My ZAC36 Titan Valve Actuator to Ring
If your ZAC36 has trouble being added or included to your Ring base station, give exclusion a try first! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then…
Can't Add My ZAC38 Range Extender to My Z-Box Hub
Having issues including your ZAC38 Range Extender to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been in…
Can't Add My ZSE41 Open | Close XS Sensor to Vera
To help with configuration or inclusion issues with your ZSE41 XS Sensor, start by excluding the sensor. This acts as a soft reset to help with any set-up issues. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have be…
