You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Smart Relays > ZEN53 DC Motor Controller > ZEN53 & SmartThings > Can't Add My ZEN53 DC Motor Controller To SmartThings
Can't Add My ZEN53 DC Motor Controller To SmartThings
print icon

Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings.

If you have the driver installed, try excluding the device before including. The device can be excluded at any time, even if it has never been included to the hub! Exclusion is simply a way to soft reset the device, and it helps resolve any connectivity or configuration issues.


Follow the steps below to exclude the ZEN53 DC Motor Controller from SmartThings:


  1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 
  2. Tap the three dots in the upper right hand corner and tap Settings

  3. Tap Z-Wave Utilities 
  4. Tap Z-Wave Exclusion
  5. While the app is searching for a device, press the Z-Wave button on the device 3 times as quickly as possible
  6. The app will indicate when the device is successfully removed. Tap Done


Now you can try adding the device again.


If exclusion failed to solve the problem, here are some other things to try:

  • Try exclusion again. It's possible that the command didn't go through the first time. 
  • Once you put SmartThings into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.


If you need additional assistance, please let us know

0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
scroll to top icon