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Home > Smart Relays > ZEN53 DC Motor Controller > ZEN53 & SmartThings > My ZEN53 DC Motor Controller Shows Offline in SmartThings
My ZEN53 DC Motor Controller Shows Offline in SmartThings
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If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. 

Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. 


Steps for Network Repair below:

  1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 
  2. Tap the three dots in the upper right hand corner and tap Settings

  3. Tap Z-Wave Utilities 
  4. Tap Repair Z-Wave Network 
  5. Tap Start Repair 


Wait until you see the "Z-Wave Network Repair finished" message before sending any commands to your ZEN53 DC Motor Controller (up to 15 minutes). When this is finished, try to include the device back into your network.


If Network Repair doesn't help:

  1. Exclude it from within direct range of the hub
  2. Re-include it from the same range

If the relay is then included successfully and the connection remains steady, it is possible there are too many interferences between the hub and the relay, or the previous spot may be out of SmartThings' range.


Try again to exclude and re-include the relay from the installation location directly. It's possible that SmartThings has not yet found the most efficient communication route to the ZEN53 DC Motor Controller. This can occasionally happen when you include a device near the hub and then move it away to be installed. 


If you need additional assistance, please don't hesitate to reach out

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