If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue.
Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections.
Steps for Network Repair below:
- On the home page in the app, tap your SmartThings hub
- Tap the three dots in the upper right hand corner
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Wait until you see the "Z-Wave Network Repair finished" message before sending any commands to your ZEN53 DC Motor Controller (up to 15 minutes). When this is finished, try to include the device back into your network.
If Network Repair doesn't help:
- Exclude it from within direct range of the hub
- Re-include it from the same range
If the relay is then included successfully and the connection remains steady, it is possible there are too many interferences between the hub and the relay, or the previous spot may be out of SmartThings' range.
Try again to exclude and re-include the relay from the installation location directly. It's possible that SmartThings has not yet found the most efficient communication route to the ZEN53 DC Motor Controller. This can occasionally happen when you include a device near the hub and then move it away to be installed.
If you need additional assistance, please don't hesitate to reach out!
