My ZSE44 Temperature | Humidity XS Sensor Shows Offline in Vera
Does your Temperature | Humidity Sensor show offline? A range or connectivity issue could be the cause.
Once you have included your ZSE44 successfully, refreshing the connections in your mesh network is the next step. You can do this in Vera with a simple feature called Update Neighbor Nodes. It will help Vera find the most efficient route to your switch.
Here are the steps for Updating Neighbor Nodes in Vera:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
You can also try to exclude and re-include the ZSE44 to guarantee that Vera establishes the most efficient communication route to the device. The exclusion process acts as a soft reset to help with connectivity.
If you have tried all the tips listed and are still experiencing issues, please let us know!
