Having inclusion issues! It may sound strange, but try excluding the device first!

Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues.

If the ZEN53 is having problems connecting to Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Devices

3. Click on Discover Devices in the top right corner

4. Click on Z-Wave

5. Click on Start Z-Wave Exclusion

6. While the device is searching for a device, click the Z-Wave button on the relay 3 times as quickly as possible

7. The app will indicate when the device is successfully excluded.

Once you have successfully excluded your ZEN53, follow the steps below to re-include your ZEN53 to Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Devices

3. Click on Discover Devices in the top right corner

4. Click on Z-Wave

5. Click on Start Z-Wave Inclusion

6. While the app says is in inclusion mode, click the Z-Wave button on the ZEN53 3 times as quickly as possible (the LED indicator will start flashing)

7. Rename and confirm the found device

Please let us know if you are still seeing issues with configuring your device and we will be glad to help!