Can't Add My 4-in-1 Sensor ZSE40 to Home Assistant
This is product is discontinued and replaced with ZSE11 . What does that mean? If you're having issues including your sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
Can't Add My ZEN32 Scene Controller to Home Assistant
If you're having trouble adding the ZEN32 to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-W…
Can't Add My ZEN20 Power Strip to Vera
Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recommend…
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
Can't Add My ZEN25 Double Plug to Vera
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Inclusion issues can be common among Z-Wave devices, and are usually a quick fix. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - …
Can't Connect My ZEN21 On/Off Switch to My Z-Wave System
The first thing to try is excluding the switch from your Z-Wave system; exclusion is like a soft reset: This is product is discontinued and replaced with ZEN71. What does that mean? A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch…
Can't Add My ZSE29 Outdoor Motion Sensor to Vera
This is product is discontinued and replaced with ZSE70 . What does that mean? Exclusion is the first thing to try. If you gave inclusion a try and were unsuccessful, try adding the sensor again and then trying the steps below once inclusion times out. VeraLite users - double check that your system is running o…
Can't Add My ZEN06 Smart Plug to Vera
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion troubles happen to the best of us - they're the most common type of troubleshoot, in fact! They can be the result of configuration errors during the inclusion process or your device can be associated with a different network …
Can't Add My ZSE18 Motion Sensor to My Z-Wave System
Exclusion is the first thing to try for any type of inclusion or configuration issue. Exclusion resets the device and can help make sure the devices configures properly in your smart home network. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices w…
Can't Add My ZEN77 S2 Dimmer to My Z-Wave System
So, you tried including your ZEN77 dimmer, and it failed? Start with exclusion! "Exclusion" is the standard term we use for removing or unpairing a device from your Z-Wave hub. Different hubs and brands will use different words for the same process, such as removing or unpairing. It may sound strange, but exclusion …
