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Home > ZEN04 Smart Plug > ZEN04 Z-Wave Questions > ZEN04 & Home Assistant > Can't Add My ZEN04 Smart Plug to Home Assistant
Can't Add My ZEN04 Smart Plug to Home Assistant
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Not able to add the Smart Plug to Home Assistant? You may need to exclude it first.

A device doesn't need to be included first to be excluded - and it'll help with any configuration or connectivity issues.

 

Here's how to do it: 

  1. In Home Assistant: open Settings Devices and Services Z-Wave JS > Configure
  2. Click on Remove Device
  3. Click on Start Exclusion
  4. Press the Z-Wave button 3 times very quickly to finalize the exclusion process
  5. The device will now be removed, but that won’t show until you restart Home Assistant
  6. Run a Heal Network so all the other nodes learn about its removal

After exclusion is confirmed, try adding the Smart Plug to Home Assistant again. 

 

If that didn't work, here are some troubleshoots we find helpful: 

  • Try the exclusion process again in case the command from the first run weren't registered correctly. 
  • Try adding the device by pressing the Z-Wave button 4-5 times instead of 3.
  • Try bringing device closer to the hub to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.
  • And if you find that your switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity

 

If you've tried all the above with no luck, let us know! Our team is ready to help. 

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