So your ZEN04 is controlling the load manually, but it is not responding to Z-Wave commands? Try the simple troubleshooting steps below to resolve the issue!
While the ZEN04 Smart Plug is a Z-Wave Plus device that has range of up to 300 feet (line of sight); interferences like stone, metal, and thick walls can substantially shorten the range for all Z-Wave devices. The ultimate range is determined by the specific structure of your home and the strength of your mesh network (hardwired or non-battery powered devices).
Healing the network is a great place to start if you find you are having connectivity issues. This function helps to refresh the mesh connections between your hub and all the devices in your network so that the hub can find the most efficient route to each device.
- Click on the Z-Wave Control Panel in Home Assistant
- Under Z-Wave Network Management, click Heal Network
Healed the network and still having an issue? Check out the steps below:
- Try excluding and re-including the ZEN04 Smart Plug directly from the installation location. Exclusion can help refresh the mesh connections and allow the hub to devise the most efficient route of communication to the device.
- Try moving the Smart Plug closer to the hub (make sure you exclude and re-include it from the new spot). If this resolves the issue, the previous spot may have been out of range.
- Try adding a signal repeater! If you have a non-battery powered Z-Wave device available, such as a switch, relay, plug, etc., try including it in a spot halfway between the ZEN04 and the hub. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to heal your network once more.
If you are unable to resolve the issue, please let us know! We're here to help.
