Can't Add My ZEN35 Scene Dimmer to Home Assistant
If you're having trouble adding the ZEN35 Scene Dimmer to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 se…
Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 …
Can't Add My ZEN35 Scene Dimmer to My Z-Wave System
If your ZEN35 Scene Dimmer has trouble being added or included, give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. If the unit does not respond to exclusion (via the LED indicator behavior), you'll want to factory reset th…
Can't Add My ZEN35 Scene Dimmer to My Z-Box Hub
Trouble getting your ZEN35 Scene Dimmer into inclusion mode? Exclusion and/or factory reset are the easiest resolutions. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series …
Can't Add My ZEN35 Scene Dimmer to SmartThings
Having trouble including the ZEN35 Scene Dimmer to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN35. You can find the steps to install the lua Edge driver here (coming soon!). With the Edge driver installed, you can go ahead and…
Can't Add My ZEN35 Scene Dimmer to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN35 Scene Dimmer, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. We always recommend trying exclusion first, in case the device was par…
Can't Add My ZAC38 Range Extender to HomeSeer
If you're having trouble adding your ZAC38 Range Extender to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier c…
Can't Add My ZEN75 Heavy Duty Switch to SmartThings
Trouble including the ZEN75 Heavy Duty Switch to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN75. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusi…
How to Access Advanced Settings for ZEN75 Heavy Duty Switch on SmartThings
In order to access the advanced settings and have the ZEN75 Heavy Duty Switch properly recognized on the SmartThing platform, please follow the instructions below to install the custom driver. If you haven't added a custom driver before, it's an easy process that only takes a few minutes. It will let you customize y…
Can't Add My ZEN75 Heavy Duty Switch to HomeSeer
If you're having trouble adding your ZEN75 Heavy Duty Switch to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN75 to HomeSeer or another Z-Wave network before. However, please note that exclusion before inclusion applies to …
