If you're having trouble adding your ZEN12 Motion Dimmer to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status.
The exclusion process simply acts as a soft reset and can be done even if you haven't paired the ZEN12 to HomeSeer or another Z-Wave network before.
Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with the unit not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End, then excluding and re-including your device to your network in order for it to be recognized correctly.
Here are the steps for excluding the ZEN12 Motion Dimmer in HomeSeer:
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In the HomeSeer UI, click the Plugins; from the drop-down menu, select Z-Wave.
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Select Remove Device.
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You will be taken to a new page; click Continue to start the exclusion process on the hub.
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Click the main button 3 times; all the LED's will blink magenta. The LED's will turn solid green for 2 seconds when excluded successfully and the LED's will be solid red for 2 seconds if exclusion fails.
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HomeSeer should confirm the device was removed. Finalize by clicking Finish.
Once the exclusion process is finalized, try including the device to HomeSeer.
Here are some additional troubleshoots if the above did not help:
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Give the exclusion process another try! It's possible the command from the first run wasn't registered correctly.
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Run the factory reset process on the device.
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When excluding more than once, and not receiving confirmation it was removed, ensure you are clicking the Z-Wave button as quickly as possible!
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If you have a Z-Wave signal repeater available (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power), try placing it between the dimmer and hub. Make sure to heal the network so that the hub recognizes the new device. This can help in case there is an interference or range issue preventing stable communication between the two nodes.
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Try bringing the hub within direct range of the dimmer if the device is located far away from the hub.
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If your device has successfully connected but it's not responding to Z-Wave commands, check out these tips for troubleshooting connectivity.
Reach out to us if you're still experiencing issues! Our team is ready to help.
