My ZAC38 Range Extender is Unresponsive to Home Assistant
## If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet (**line of sight**); interferences like stone, metal, and thick wall…
My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
## Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh…
My ZEN53 DC Motor Controller Shows No Connection on My Z-Box Hub
## Experiencing connectivity issues with your ZEN53 DC Motor Controller? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box, as per the current Z-Wave specification, automatically refreshes the network and the mesh is rebuilt on a regular basis in the background. Unlike many oth…
There is No LED Activity and My ZEN53 DC Motor Controller is Unresponsive
## So you've installed the ZEN53 DC Motor Controller, but there is no LED activity, and the device is unresponsive? Please check out the troubleshooting steps below. * Start by ensuring you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is c…
My ZEN54 0-10V Dimmer Shows No Connection on My Z-Box Hub
## Is your ZEN54 0-10V Dimmer showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently av…
Can't Add My ZEN53 DC Motor Controller to My Z-Wave System
## Having an issue including your ZEN53 DC Motor Controller? Let's begin by excluding the unit. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN53 doesn't need to be incl…
Can't Add My ZEN54 0-10V Dimmer to My Z-Box Hub
## Inclusion issues? Try the simplest resolution: simply give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been included to the hub! Another way to t…
Can't Add My ZEN53 DC Motor Controller To SmartThings
## Having trouble including the ZEN53 to SmartThings? Please ensure you have the [lua Edge driver installed ][1]for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at an…
Can't Add My ZEN53 DC Motor Controller to My Z-Box Hub
## Having an issue including your new ZEN53 DC Motor Controller? No worries, simply give the exclusion process a try! It sounds counter-intuitive, but exclusion is the best and simplest way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hu…
Can't Add My ZEN53 DC Motor Controller to Hubitat
## Having inclusion issues! It may sound strange, but try excluding the device first! Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues. **If the ZEN53 …
