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Showing articles from Troubleshooting tag

There is No LED Activity and My ZSE11 Q Sensor is Unresponsive

## The ZSE11 Q Sensor can be powered by 2 CR 123A batteries (included) _**OR**_ a micro-USB cable (sold separately). The sensor can only be powered by a single power source. If it's powered by both USB and battery, it may damage it and it could not work on battery reliably afterwards. ### Once the batteries **or** U…

How Do I Perform Hard Reset on My ZEN71 On/Off Switch?

## When your switch is unresponsive to any other commands, a hard reset is the next step. If you haven't already, we recommend giving exclusion a try first before trying a hard reset. But if that doesn't help, proceed with these reset steps: * **Press and hold the lower paddle for 10 seconds or more** until the LE…

My ZEN52 Double Relay Shows Offline in SmartThings

## If inclusion was initially successful, but your ZEN52 Double Relay shows offline in SmartThings, it may indicate a range or connectivity issue. Network Repair can be used to refresh your mesh network's connections using the SmartThings app. This helps the SmartThings hub find a more efficient route to the relay. …

There is No LED Activity and My ZSE42 Water Leak Sensor is Unresponsive

## If the battery tab has been removed from the device, the LED indicator for the ZSE42 Water Leak Sensor should flash for around 10 seconds, or whenever the Z-Wave button is clicked. Is the sensor unresponsive and the LED is not flashing? To begin, double check that the battery is inserted in the sensor correctly, a…

How Do I Perform Hard Reset on My ZEN72 Dimmer Switch?

## If your ZEN72 is experiencing any configuration or communication issues, then you may need to perform a hard reset. The first step would be to try exclusion, but if that doesn't work or help resolve the issue, then try resetting the dimmer using the steps below: * **Press and hold the lower paddle for 10 second…

How Do I Perform Hard Reset on My ZEN34 Remote Switch?

## If your ZEN34 is having trouble, a factory reset could help with any configuration issues. If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returnin…

Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings

Having trouble including your ZSE43? Excluding the device may help. ** ** Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. **Here are the steps for exclusion from the SmartThings app:** …

How Do I Perform Hard Reset on My ZEN52 Double Relay?

## Some ZEN52 Double Relay configuration issues can be resolved by a factory reset. When to perform a factory reset: 1. You have tried to **exclude **the relay from your network 2. It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the de…

ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings

## If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. **Steps for Network Repair below:** 1. On the home page in the app, tap your SmartThings hub 2. Tap the three dots …

How Do I Perform Hard Reset on My ZEN51 Dry Contact Relay?

## A factory reset can help resolve some ZEN51 configuration issues. When to perform a factory reset: 1. You have tried to **exclude **the relay from your network 2. It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory…

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