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Showing articles from Troubleshooting tag

Rapid Battery Drain on My ZSE43 Tilt | Shock Sensor

The ZSE43 Tilt | Shock Sensor is a compact, battery-powered Z-Wave device designed to detect shock or changes in position on garage doors, windows, or other movable surfaces (tilt only). It’s built for long battery life, but certain configurations or installation conditions may occasionally cause the battery to drain…

My ZEN58 Low Voltage XS Relay Shows Offline in Hubitat

If Hubitat shows your ZEN58 Low Voltage XS Relay as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific struct…

Rapid Battery Drain on My ZSE44 Temperature | Humidity Sensor

The ZSE44 Temperature and Humidity Sensor is a compact, battery-powered Z-Wave device designed to monitor indoor climate conditions and send automatic updates to your smart home hub. It’s engineered for efficient performance and long battery life, but certain settings or environmental factors can occasionally cause t…

Can't Add My ZEN78 High Power Relay to SmartThings

Having trouble including your ZEN78 High Power Relay? Excluding the device may help. Even if your ZEN78 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Exclusion Steps * Open your SmartThings app and locate your SmartThing…

Can't Add My ZEN57 XS Relay to SmartThings

Having trouble including your ZEN57 240V XS Relay? Excluding the device may help. Even if your ZEN57 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Open you…

Can't Add My ZEN58 Low Voltage XS Relay to SmartThings

Having trouble including your ZEN58 Low Voltage XS Relay? Excluding the device may help. Even if your ZEN58 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: *…

Can't Add My ZEN78 High Power Relay to HomeSeer

If you're having trouble adding your ZEN78 High Power Relay to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you hav…

My ZEN57 XS Relay Shows Offline in Z-Box

Does your ZEN57 240V XS Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. U…

Can't Add My ZEN58 Low Voltage XS Relay to My Z-Wave Hub

Will the ZEN58 Low Voltage XS Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN58 doesn…

My ZEN58 Low Voltage XS Relay Shows Offline in Home Assistant

If your ZEN58 is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the speci…

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