My ZEN58 Low Voltage XS Relay Shows No Connection on SmartThings
If your ZEN58 Low Voltage XS Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your S…
Can't Add My ZSE50 Siren & Chime to My Z-Wave System
Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't…
Can't Add My ZEN57 XS Relay to Home Assistant
If you are unable to include your ZEN57 240V XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having trouble recog…
Can't Add My ZSE50 Siren & Chime to Z-Box
Having troubles including your ZSE50 Siren & Chime? The best place to start is with a simple exclusion. It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …
My ZSE50 Siren & Chime is Unresponsive to Z-Box
Does your ZSE50 Siren & Chime display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. U…
Can't Add My ZEN58 Low Voltage XS Relay to SmartThings
Having trouble including your ZEN58 Low Voltage XS Relay? Excluding the device may help. Even if your ZEN58 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: *…
Can't Add My ZEN78 High Power Relay to My Z-Wave System
Will the ZEN78 High Power Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN78 doesn't n…
Can't Add My ZEN78 High Power Relay to Home Assistant
If you are unable to include your ZEN78 High Power Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Process * In Home Assistan…
My ZEN78 High Power Relay Shows Offline in SmartThings
If your ZEN78 High Power Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
Can't Add My ZEN58 Low Voltage XS Relay to Home Assistant
If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having troubl…
