Can't Add My ZEN57 XS Relay to Z-Box
Inclusion issue with your ZEN57 240V XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…
Can't Add My ZEN57 XS Relay to HomeSeer
If you're having trouble adding your ZEN57 240V XS Relay to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you haven'…
Can't Add My ZEN78 High Power Relay to Z-Box
Inclusion issue with your ZEN78 High Power Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …
My ZSE50 Siren & Chime is Unresponsive to HomeSeer
If your ZSE50 is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific st…
My ZSE50 Siren & Chime is Unresponsive to SmartThings
If your ZSE50 Siren & Chime is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your SmartThi…
Can't Add My ZSE18 Motion Sensor to Telus SmartHome+ Hub
If your ZSE18 Motion Sensor isn’t connecting to your TELUS SmartHome+ Hub, don’t worry — it’s a common issue and easy to fix with a few simple steps. Connection problems can happen for several reasons, but a quick reset or setup check usually gets things back on track. In this guide, we’ll walk you through how to tr…
Can't Add the ZEN57 XS Relay to Home Assistant
If you are unable to include your ZEN57 240V XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assistant: op…
My ZEN57 XS Relay Shows Offline in Home Assistant
If your ZEN57 240V XS is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by t…
Can't Add My ZSE50 Siren & Chime to My Z-Wave System
Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't…
My ZEN35 Scene Dimmer is Offline in HomeSeer
Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…
