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Showing articles from Troubleshooting tag

My ZEN58 Low Voltage XS Relay Shows Offline in My Z-Wave Hub

Does the ZEN58 Low Voltage XS Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're s…

Can't Add My ZEN57 XS Relay to Hubitat

Trouble including the ZEN57 240V XS Relay to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZEN57 Exclusion Steps * Open  Hubitat  in your Internet browser * Go to  Devices * Cli…

My ZEN58 Low Voltage XS Relay Shows Offline in Home Assistant

If your ZEN58 is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the speci…

Can't Add My ZEN57 XS Relay to Home Assistant

If you are unable to include your ZEN57 240V XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having trouble recog…

Can't Add My ZEN57 XS Relay to Z-Box

Inclusion issue with your ZEN57 240V XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…

Rapid Battery Drain on My ZSE43 Tilt | Shock Sensor

The ZSE43 Tilt | Shock Sensor is a compact, battery-powered Z-Wave device designed to detect shock or changes in position on garage doors, windows, or other movable surfaces (tilt only). It’s built for long battery life, but certain configurations or installation conditions may occasionally cause the battery to drain…

Rapid Battery Drain on My ZSE41 Open | Close Sensor

The ZSE41 Open | Close Sensor is a compact, battery-powered Z-Wave device designed to monitor the open or closed status of doors, windows, and cabinets. It’s optimized for long battery life, but certain setup or environmental factors can occasionally cause faster-than-expected battery drain. The steps below will help…

My ZSE50 Siren & Chime is Unresponsive to HomeSeer

If your ZSE50 is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific st…

Can't Add My ZSE50 Siren & Chime to SmartThings

Having trouble including your ZSE50 Siren & Chime to your SmartThings hub? Exclusion is the best place to start. Even if your ZSE50 was never initially added to SmartThings, exclusion just acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from…

My ZEN57 XS Relay Shows Offline in Home Assistant

If your ZEN57 240V XS is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by t…

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