How Do I Perform Hard Reset on My ZEN24 Toggle Dimmer Switch?
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## A factory reset is helpful if your ZEN24 isn't responsive to any manual or Z-Wave commands. If you've already tried excluding the Toggle Dimmer from your Z-Wave network, then a factory reset is the next step. This type…
There is No LED Activity and My ZSE44 Temperature | Humidity Sensor is Unresponsive
## Once the battery tab is removed, the ZSE44 Temperature | Humidity Sensor's LED indicator should flash for around 10 seconds or any time you press the Z-Wave button. Does the LED indicator fail to flash, or is the device unresponsive? First, make sure the battery is inserted correctly per the positive / negative po…
My ZEN16 Multirelay is Unresponsive to My Z-Wave System
## Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furnitu…
My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
## If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. **See the steps for Network Repair below:** 1. Open your SmartThings app and locate your SmartThings hub unde…
Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
## Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! ** ** Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. **Here are the steps to t…
There is No LED Activity and My ZSE41 Open | Close Sensor is Unresponsive
## The LED indicator for the ZSE41 Open | Close Sensor should flash for around 10 seconds once the battery tab has been removed from the device. Does the LED not flash? Is the ZSE41 unresponsive to commands? Try the steps below to resolve the issue. First, double check that the battery is inserted in the sensor corre…
How Do I Perform Hard Reset on My ZEN74 Toggle Dimmer?
## Hard reset can help resolve any configuration or communication issues your ZEN74 Dimmer may be experiencing. You could try excluding the device first, which will act as a soft reset. If your dimmer is not responsive to Z-Wave commands, then it's time to hard reset the device: * **Hold the toggle DOWN for 10 sec…
There is No LED Activity and My ZSE42 Water Leak Sensor is Unresponsive
## If the battery tab has been removed from the device, the LED indicator for the ZSE42 Water Leak Sensor should flash for around 10 seconds, or whenever the Z-Wave button is clicked. Is the sensor unresponsive and the LED is not flashing? To begin, double check that the battery is inserted in the sensor correctly, a…
How Do I Perform Hard Reset on My ZEN73 Toggle Switch?
## Trouble with your ZEN73? Resolve any configuration and communication issues with a hard reset. If your toggle switch is not responsive to Z-Wave commands, it may be time to reset it. We recommend trying exclusion first. If that doesn't work, try these steps: * **Hold the toggle DOWN for 10 seconds** until the L…
My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
## If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the…
