Can't Add My ZEN57 XS Relay to Z-Box
Inclusion issue with your ZEN57 240V XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…
Can't Add My ZSE50 Siren & Chime to SmartThings
Having trouble including your ZSE50 Siren & Chime to your SmartThings hub? Exclusion is the best place to start. Even if your ZSE50 was never initially added to SmartThings, exclusion just acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from…
My ZEN58 Low Voltage XS Relay Shows Offline in Home Assistant
If your ZEN58 is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the speci…
My ZSE50 Siren & Chime is Unresponsive to HomeSeer
If your ZSE50 is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific st…
My ZSE50 Siren & Chime is Unresponsive to SmartThings
If your ZSE50 Siren & Chime is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your SmartThi…
Can't Add the ZEN57 XS Relay to Home Assistant
If you are unable to include your ZEN57 240V XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. Exclusion Steps * In Home Assistant: op…
My ZEN57 XS Relay Shows Offline in Home Assistant
If your ZEN57 240V XS is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by t…
ZST39 800 Connectivity or Network Troubleshooting
This article applies to the Zooz ZST39 800-series Z-Wave controller when running the latest available firmware and used with Home Assistant (Z-Wave JS or Z-Wave JS UI); many steps will also apply to other open-source software platforms as well. If you are experiencing unreliable device communication, delays, or dr…
Can't Add My ZAC36 Valve Actuator to HomeSeer
Exclusion can be a helpful troubleshooting step if your ZAC36 is having issues pairing to your HomeSeer hub. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven…
Can't Add My ZSE50 Siren & Chime to My Z-Wave System
Having troubles adding the ZSE50 Sire & Chime to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZSE50 doesn't…
