My ZEN21 On/Off Switch Works Manually but the Blue LED Indicator is Off
The LED indicator should go on when the switch is off and it should stay off when the switch is on by default. If it doesn't, here is what you can do. This is product is discontinued and replaced with ZEN71. What does that mean? Does your Z-Wave hub allow access to advanced settings and parameter input? If so, …
There is No LED Activity and My ZEN25 Double Plug is Unresponsive
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Plug the ZEN25 Double Plug into a grounded 110VAC receptacle. Click the Z-Wave button once to turn on the left outlet, and double-click it to turn on the right outlet. At this point should see the LED indicators turn o…
Why is My ZEN27 Dimmer Only Rated for 100W of LEDs?
Your dimmer comes with brand new methods of wiring multi-point set ups, making the wiring process much quicker and easier. In order to accomplish this, your ZEN27 Dimmer uses two travelers to communicate with the regular on/off switches in multi-point control set ups (3-ways, 4-ways, and 5-ways - additional diag…
Ground Wire Won't Stay in the Terminal on My Toggle Switch
If you're having issue inserting the ground wire into the ground terminal so that it holds, here's what to try: This issue will be addressed in the new upcoming version of Zooz switches, where the shape and size of the metal plaque will be altered to better accommodate the ground wire. That being said, we've been a…
Upper Wall Plate Screw Doesn't Fit for My Toggle Switch
The wall plate screw for your toggle switch won't stay in, no matter what you try. Let's fix it. First, let's take a look at the ground wire. Is the ground wire inserted into the terminal or is it wrapped around the screw? If it's wrapped around the screw, this may create an obstacle in the back of the upper wall …
There is No LED Activity and My ZSE40 4-in-1 Sensor is Unresponsive
This is product is discontinued and replaced with ZSE11 . What does that mean? Once the battery is inserted, the ZSE40 4-in-1 Sensor's LED indicator should flash any time you press the Z-Wave button. If you insert the battery and see no LED activity whatsoever, first check that the battery is inserted and oriente…
How to Turn Off Your ZEN27 Dimmer's LED Indicator
S2 Paddle Switches give you two ways to control your switch's LED indicator. If your Z-Wave hub allows access to advanced settings and parameter input, you can enable and disable the LED indicator by going to your hub's app interface and changing the value for Parameter 2 (here's how to do that in Vera and SmartT…
My ZEN26 On/Off Switch Won't Turn the Lights On
Let's see if something about the installation can be improved: Here's our general wiring guide for Zooz S2 switches (wiring guide coming soon). If you have the switch installed in a multi-point set-up like a 3-way, 4-way, or 5-way (additional diagrams coming soon), make sure to refer to the relevant diagrams and t…
How Do I Perform Hard Reset on My ZEN15 Power Switch?
We recommend a factory reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indi…
Which Appliances Should I Avoid Using with My ZEN15 Power Switch?
The ZEN15 Power Switch can automate a wide range of common 110V appliances, but not every device is a good fit.The ZEN15 and all of our other smart plugs are designed to control and monitor a single device at a time. Multiple inductive loads with their rapid current changes happening at once, may damage the device …
