How to Add Your ZEN25 Double Plug to Wink
### Get quick and reliable on/off control of both plugs using your Wink app. You'll also be able to use the ZEN25 Double Plug in custom schedules and Robots. However, you won't have access to the ZEN25Double Plugs's advanced settings and parameter inputs. You also won't be able to monitor the device's energy consumpt…
Can't Connect My ZEN21 On/Off Switch to Wink
### Inclusion just not working out? Give exclusion a try: (This is a discontinued product, replacement model: ZEN71) Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the…
How to Add Your ZEN20 Power Strip to Wink
## Enjoy quick on/off remote control of all 5 outlets using your Wink app. You'll be able to create schedules and add the ZEN20 Power Strip to custom Robots. However, you won't have access to the ZEN20 Power Strip's advanced settings and parameter inputs. You also won't be able to monitor the device's energy consumpt…
My ZEN25 Double Plug Shows Offline in Wink
### Since Wink is entirely cloud-based, an "Offline" error may point to a range or connectivity issue. The first thing to try is **Network Discovery**. This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and it should help reset the connections between your hub and devi…
How to Add Your ZEN23 On/Off Switch to Wink
### You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't be able to customize the switch with its advanced setting - this is a limitation in Wink's interface. The same applies for other Z-Wave Plus devices with advanced options. Regardless, you'll still be able to take …
Can't Add My ZEN26 On/Off Switch to Wink
### Let's try resetting your switch by excluding it from the network. You can still exclude the switch even if it was never added to Wink successfully: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3. Click on **your hub** (most likely named Wink Hub) 5. Scroll down to …
Can't Add My ZEN22 Dimmer Switch to Wink
### Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even if your dimmer was never included to Wink you'll still be able to exclude it: …
How to Add your ZEN27 Dimmer to Wink
## Enjoy smooth dimming and on/off control with your ZEN27 dimmer using your Wink app; you can also add it to custom Robots. However, Wink's interface doesn't give you access to the dimmer's advanced settings and parameter inputs (though this dimmer does give you the option to enable or disable your LED indicator eve…
How to Add Your ZEN15 Power Switch to Wink
### Enjoy seamless on/off remote control of your ZEN15 Power Switch. You'll be able to create schedules and add it to custom Robots. However, you won't have access to the ZEN15 Power Switch's advanced settings and parameter inputs. You also won't be able to monitor the device's energy consumption - this is a limitati…
My ZEN21 On/Off Switch Shows Offline in Wink
**If your switch goes Offline, this usually points to a connectivity issue. Here's what to try: ** (This is a discontinued product, replacement model: ZEN71) **Network Discovery **is the first way to go! This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help …
