Why is My ZSE19 Multisiren Not Recognized by Wink?
## Unfortunately, Wink isn't the most open system out there. Wink doesn't recognize any type of multi-level sensors; the ZSE19 Multisiren includes temperature and humidity sensor, so it qualifies as a multi-level device. But Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command …
My ZEN23 On/Off Switch Shows Offline in Wink
### If you see that the Offline error in your Wink app, here's what to try: **Network Discovery **should be your go-to move! This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your switch. 1. Open your Wink app and t…
Why is My ZEN31 RGBW Dimmer Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. [Here's more][1] about the ZEN31 RGBW Dimmer's compatibility. And if you're looking for a system that's more open and flex…
Why is My ZSE29 Outdoor Motion Sensor Not Recognized by Wink?
## Unfortunately, Wink doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. It also doesn't support multi-level sensors, like the ZSE18, regardless of brand or Z-Wave version. If you're looking for a system that's more open and flexible, we'd recommend using your Outdoor Motion…
My ZEN06 Smart Plug Shows Offline in Wink
### If you're getting the Offline error in your Wink app, this usually indicates a range or connectivity issue. If your ZEN06 Smart Plug shows Offline, first try **Network Discovery**. This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most e…
Can't Add My ZEN27 Dimmer to Wink
### The first thing to try is resetting the dimmer by excluding it from Wink. Even if the device was never added to Wink successfully, you can still exclude it: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3. Click on **your hub** (most likely named Wink Hub) 5. Scroll…
Can't Add My ZEN24 Dimmer to Wink
### Exclusion should be your first move. Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on **Hubs ** 2. Click on **Settings **(the three dots in the upper right corner) 3. Click on **your hub** (most likely named Wink H…
My ZEN22 Dimmer Switch Shows Offline in Wink
### If your switch goes Offline, this usually points to a connectivity issue. Here's what to try: **Network Discovery **to the rescue! This is a cool feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the best route to your Dimmer Switch: 1. Open your Wi…
My ZEN20 Power Strip Shows Offline in Wink
### The "Offline" error may point to a range or connectivity issue. If your ZEN20 Power Strip shows Offline, first try **Network Discovery**. This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your ZEN20 Power Strip. H…
How to Add Your ZEN24 Dimmer to Wink
### You'll be able to control your ZEN24 dimmer remotely with Wink and add it to custom Robots. However, you won't have access to the dimmer's advanced settings - this is a limitation in Wink's interface. The same applies for other Z-Wave Plus devices with advanced options. Regardless, you'll still be able to take ad…
