Exclusion should be your first move.
Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit:
1. Click on Hubs
2. Click on Settings (the three dots in the upper right corner)
3. Click on your hub (most likely named Wink Hub)
5. Scroll down to Settings and click on Z-Wave Controls
6. Click on Exclusion Mode
7. Toggle the switch DOWN 3 times quickly
8. While the app will NOT confirm exclusion of the device, your Wink hub will go from blinking blue to a solid green light to confirm the device was successfully excluded. Wait for the LED indicator to turn green before exiting Exclusion
Once exclusion is confirmed, try re-including the dimmer once again. If exclusion didn't get your dimmer paired with Wink, let's try some of the troubleshoots below:
- Try excluding the unit one more time. It's possible the exclusion commands from the first run weren't registered correctly.
- Try the inclusion process again, only this time instead of toggling 3 times, toggle the switch 6 or 7 times at least as quickly as possible. This can help make sure the commands go through.
- If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!
- And if you find that your dimmer is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity.
If you have any questions about the process above or if you're still experiencing issues, let us know!
