How Do I Perform Hard Reset on My ZEN22 Dimmer Switch?
This is product is discontinued and replaced with ZEN72 . What does that mean? Trouble with your ZEN22 Dimmer? Give a reset a try! If you've already tried excluding the dimmer from your network, and your ZEN22 Dimmer is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset…
Can't Add My ZEN22 Dimmer Switch to Home Assistant
This is product is discontinued and replaced with ZEN72 . What does that mean? If you're having issues including your dimmer switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
Discontinued Products
Here is a list of discontinued products and a link to each device manual. Most of them have been replaced with a newer version with extended functionality and improved technology. None of Zooz products have been recalled, all discontinued products are simply end of line. You get lifetime tech support with every pu…
How to Add Your ZEN22 Dimmer Switch to SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Before adding your dimmer to SmartThings, make sure it works fine when controlled and dimmed manually. And if everything's good to go with manual control, regardless of which app you're using, the dimmer will work with SmartThings out …
How Can I Identify the Wiring For My Zooz Switches?
Don't install your Zooz switches if you're not absolutely sure that you have identified all of your wires correctly. Safety first! It's always best to consult a licensed electrician to complete the installation if you have any doubt about the process. Improper connections may cause personal injury and equipment dama…
Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
My ZEN22 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Connectivity issues happen to the best of us. Here's what to try if your dimmer keeps dropping offline: Let's start by refreshing your mesh network's connections with Network Repair: * Open your SmartThings app and locate your Sma…
3-Way Diagrams for ZEN21, ZEN22, ZEN23, and ZEN24 Switches
See the simplified diagrams below showing 3 different methods of wiring your Zooz 500 series smart switch in a 3-way. (These are discontinued products, replacement models: ZEN71, ZEN72, ZEN73, ZEN74 - please note that the ZEN73 and ZEN74 toggle switches wire differently in 3-way installation, always follow the instr…
My ZEN22 Dimmer Switch Shows "Can't Detect Device" in Vera
This is product is discontinued and replaced with ZEN72 . What does that mean? This error may hint at a range or connectivity issue. Update Neighbor Nodes should be your first stop. It's a helpful feature in the Vera app that refreshes the connections between Vera and your devices. It will help Vera find the mos…
5-Way Diagram for ZEN21, ZEN22, ZEN23, and ZEN24 Switches
Zooz 500 series VER. 2.0 / 3.0 / 4.0 switches are compatible with 5-ways only with particular wiring scenarios. (These are discontinued products, replacement models: ZEN71, ZEN72, ZEN73, and ZEN74 - please note the wiring for the ZEN73 and ZEN74 has changed so follow the instructions for your model only when wiring …
