Discontinued Products
Here is a list of discontinued products and a link to each device manual. Most of them have been replaced with a newer version with extended functionality and improved technology. None of Zooz products have been recalled, all discontinued products are simply end of line. You get lifetime tech support with every pu…
Recommended Accessories for Your ZEN71 On/Off Switch
Your ZEN71 On/Off Switch will look best with the right matching wall plate. If you're looking for your 700 series switch to match the color of your existing wall plates, or need new wall plates for your smart home, then Leviton white wall plates would match best. You can most likely find these in your local hardwa…
How to Access Advanced Settings for My ZEN21 On/Off Switch on SmartThings
With the latest transition to the lua platform , the old Groovy custom device handlers will now be unusable on SmartThings. Don't worry, we've created a new custom Edge driver for the ZEN21 Switch for the lua platform! Below are the instructions on how to install the new Edge driver. If you haven't added one before…
How to Program a Virtual 3-Way on SmartThings with Regular Bulbs
Setting up a virtual 3-way on SmartThings lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are th…
My ZEN21 On/Off Switch Shows Offline in Hubitat
Your ZEN21 switch could be out of range or not configured correctly if it is showing “offline” in Hubitat. A Network Repair could help resolve the issue. This is product is discontinued and replaced with ZEN71. What does that mean? Confirm your Hubitat is running on the latest platform version before repairing …
How to Program a Virtual 3-Way on HomeSeer with Regular Bulbs
Setting up a virtual 3-way on HomeSeer lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are three…
How to Program a Virtual 3-Way on Home Assistant with Regular Bulbs
Setting up a virtual 3-way on Home Assistant lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are…
Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
My ZEN21 On/Off Switch Shows Offline in SmartThings
If your switch is Unavailable or keeps dropping offline, this usually points to a connectivity issue. (This is a discontinued product, replacement model: ZEN71) A network repair will help refresh your mesh network's connections. See the steps below to run the repair: * Open your SmartThings app and locate y…
Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
