My ZEN05 Outdoor Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZEN05 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZEN05 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
My ZEN30 Double Switch is Offline in HomeSeer
If your ZEN30 Double Switch is showing as unavailable, appears offline, or doesn't respond to commands via HomeSeer, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. When connected to the hu…
My ZEN04 Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a connectivity issue between the ZEN04 and your HomeSeer hub. Go ahead and check out these quick troubleshooting steps if your ZEN04 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub thro…
Can't Add My ZEN15 Power Switch to HomeSeer
It might seem counter-intuitive, but if you're having trouble adding your ZEN15 Power Switch to HomeSeer, you may need to try exclusion first. Any Z-Wave device can be excluded from any Z-Wave hub at any time, regardless if it has been included to the current hub or not. The exclusion process acts as a soft reset an…
Can't Add My ZEN05 Outdoor Smart Plug to HomeSeer
It might not sound logical, but if you're having trouble adding your ZEN05 Outdoor Smart Plug to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN05 to HomeSeer or another Z-Wave network before. Zooz products are officially…
My ZEN77 Dimmer is Offline in HomeSeer
If your ZEN77 is unavailable, appears offline, or doesn't respond to commands via HomeSeer, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. When connected to the hub through the standard Z-…
My ZEN32 Scene Controller is Offline in HomeSeer
Try these troubleshooting steps if your ZEN32 Scene Controller is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN32 Scene Controller has a range of up to 200 feet (line of sight), and a range of up to 1 mile when connecte…
My ZEN74 Toggle Dimmer is Offline in HomeSeer
If your ZEN74 is unavailable, appears offline, or doesn't respond to commands via HomeSeer but is still responsive when toggled manually, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. Whe…
My ZEN71 On/Off Switch is Offline in HomeSeer
Try these troubleshooting steps if your ZEN71 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN71 Switch has a range of up to 200 feet (line of sight). However, interference from large furniture, thick walls, and metal e…
My ZEN17 Universal Relay is Offline in HomeSeer
Having connectivity issues between your ZEN17 Universal Relay and HomeSeer hub? If your ZEN17 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer, try these troubleshooting steps. The ZEN17 Universal Relay, when connected through the standard Z-Wave mesh, has a range of up to 300 feet line …
