My ZEN25 Double Plug Shows Offline in SmartThings
## The "Unavailable" error usually points to a connectivity or range issue. A good place to start is refreshing your mesh network's connections via network repair: 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 2. Tap the three dots in the uppe…
There is No LED Activity and My ZEN25 Double Plug is Unresponsive
### Plug the ZEN25 Double Plug into a grounded 110VAC receptacle. Click the Z-Wave button once to turn on the left outlet, and double-click it to turn on the right outlet. At this point should see the LED indicators turn on and off. If you don't see any LED activity, try moving it to a different receptacle to rule ou…
How to Add Your ZEN25 Double Plug to Your Z-Wave System
### It goes by many names, but we use the word "inclusion" for the process of adding or pairing a device to your Z-Wave system. You can include the Double Plug using auto-inclusion or manual inclusion. Here's how to include it automatically. 1. Put your Z-Wave hub into inclusion mode (see your controller's device …
ZEN25 Double Plug & Compatible Hubs
## Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * **[Z-Box Hub][1] (recommended for all Zooz products)** * Fibaro Home Center 2 * Fibaro Home Center Lite * Nexia (no advanced settings) * SmartThings Hub * Wink and Wi…
Can't Add My ZEN25 Double Plug to My Z-Wave System
### **Exclusion is the first thing to try. By "exclusion" we refer to the removal of a device from your Z-Wave system.** Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is also like a soft reset. Even if your Double Plug was never successfully included to your Z-Wav…
ZEN25 Double Plug Specs
**Here are the technical details for the S2 Double Plug ZEN25:** * **Z-Wave Signal Frequency:** 908.42 MHz * **Power:** 120 V * **Maximum Load:** 10 A TOTAL (between both outlets) * **USB Charging Port Power:** 5V up to 2.1 A * **Range:** Up to 150 feet line of sight * **Installation and Use:** Indoor Onl…
Can't Add My ZEN25 Double Plug to SmartThings
## Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted [to include the plug][1], but you're seeing configuration issues or are generally unable to add the device to SmartThings. Exclusion is a Z-Wave reset that can help with these types of is…
How Do I Perform Hard Reset on My ZEN25 Double Plug?
## If you've plugged in your ZEN25 Double Plug and find that it's unresponsive to Z-Wave and manual commands, hard reset may help the issue. Just **click-click-click’n’hold the Z-Wave button for at least 10 seconds **to reset the unit. Resetting the ZEN25 Double Plug will erase all custom settings and recorded activi…
Zooz SmartThings Edge Drivers
SmartThings is slowly transitioning from the legacy groovy platform to the [new lua platform][1]. This creates new challenges for seamless integration as well as access to key and advanced features of our devices. As usual, we're committed to providing the best possible experience to all of our customers, regardless o…
How to Access Advanced Settings for My ZEN25 Double Plug on SmartThings
## SmartThings has disbanded support for the previous groovy-based device handlers, as they have transitioned to the new [lua platform][1]. We have ensured that you can still access your device's advanced settings! We have created new custom Edge drivers for the lua platform. Please follow the instructions below on h…
