Can't Add My ZEN24 Dimmer to My Z-Wave System
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ### **Exclude the dimmer to include it! ** It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to th…
How to Add your ZEN24 Dimmer to your Z-Wave System
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ### After checking that your dimmer is working well manually, let's include it to your Z-Wave system: We call it "inclusion" but there are many words for it depending on the system you're using. Inclusion is just the proc…
Lights Flicker with My ZEN24 Dimmer Switch
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## Flickering lights? There may be a driver incompatibility between the bulb and dimmer. The executive element in ZEN24 Toggle Dimmers is TRIAC, a leading edge driver. If an LED bulb uses a trailing edge driver, this may …
My ZEN24 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## As long as your dimmer works fine manually, the Unavailable error usually indicates a range or connectivity issue. You'll need to perform a **Network Repair** to refresh your mesh network's connections: 1. Open your…
How to Access Advanced Settings for My ZEN24 Dimmer Switch on SmartThings
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## SmartThings has transitioned to the new [lua platform][3]; consequently the groovy-based device handlers are no longer supported. Don't worry, we've created a new custom Edge driver for the ZEN24 Switch for the lua pla…
How to Insert the Wires Securely for Your Switch
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
ZEN24 Toggle Dimmer Specs
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] **Here are the technical details for the Toggle Dimmer ZEN24 VER. 2.0:** * **Z-Wave Signal Frequency:** 908.42 MHz * **Power:** 120 V, 60 Hz * **Maximum Load:** 500W Single-gang, 400W Double-gang, 300W Triple-gang I…
How to Add Your ZEN24 Dimmer Switch to SmartThings
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## After verifying that the dimmer works well manually, it's time to connect it to your SmartThings network. You'll be able to control the dimmer remotely out of the box, however, to ensure correct configuration and to be…
Ground Wire Won't Stay in the Terminal on My Toggle Switch
### If you're having issue inserting the ground wire into the ground terminal so that it holds, here's what to try: This issue will be addressed in the new upcoming version of Zooz switches, where the shape and size of the metal plaque will be altered to better accommodate the ground wire. That being said, we've bee…
ZEN24 Toggle Dimmer Change Log
This is product is discontinued and replaced with the **[ZEN74][1]**. [What does that mean?][2] ## Here are the changes and updates we made to the ZEN24 model so far. ### _VER. 1.0 (released 12/2016)_ _Original release._ **Hardware: ** * Did NOT include neutral jumper * Implemented the classic 3-way functiona…
