Can't Add My ZEN23 On/Off Switch to My Z-Wave System
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to th…
Can't Add My ZEN22 Dimmer Switch to SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Inclusion issues are quite common with Z-Wave devices. No need to worry, but here's where to start: You'll be able to control the dimmer remotely out of the box, you'll just need to add lua Edge driver to access the advanced settings…
Can't Add My ZEN34 Remote Switch to My Z-Wave System
Adding the ZEN34, or any Z-Wave device, may not always work on the first try - you may need to try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series an…
Can't Add My ZEN20 Power Strip to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the strip with these steps , but you're seeing configuration issues or are generally unable to add the device to your SmartThings hub. Exclusion is a Z-Wave reset that can help …
Can't Add My ZEN15 Power Switch to My Z-Wave System
Can't include your ZEN15 Power Switch? Try excluding it first. Exclusion is kind of like a soft reset. Even if your ZEN15 Power Switch was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. 800 series only: Exclusion before inclus…
Can't Add My ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If you're having issues pairing your ZEN06 Smart Plug with SmartThings, here's what you can try. The most common troubleshoot of all: simply excluding the device! Even if your ZEN06 Smart Plug was never successfully included to SmartTh…
My Device Keeps Going Offline
If your Zooz product joined the hub and has initially worked well but now shows as disconnected or offline, there may be some network issues causing this behavior. Let's try the most effective strategies to troubleshoot connectivity problems. 1. ADD A Z-WAVE SIGNAL REPEATER If a device keeps going offline, it usu…
Can't Add My ZEN15 Power Switch to SmartThings
Inclusion issues are common in the world of Z-Wave, but they're usually easy to solve. It's time to try exclusion! Even if your Power Switch was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion…
Can't Add My ZEN16 MultiRelay to SmartThings
If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. Install the custom Edge driver for the device using these steps so that the MultiRelay is recognized by SmartThings correctly. Once you've confirmed that the driver has been installed, let's move on to exclus…
Can't Add My ZSE40 4-in-1 Sensor to My Z-Wave System
This is product is discontinued and replaced with ZSE11 . What does that mean? Exclusion can help with a variety of inclusion and configuration issues. Think of it as a soft reset. Even if the 4-in-1 Sensor hasn't been included to your hub, you can still exclude the device. Give this a try especially if you're ha…
