Can't Add My ZEN16 MultiRelay to Hubitat
Exclusion is always the first thing to try if you're experiencing inclusion issues with your device. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Also check if your Hubitat hub has the latest version installed. Once you have confirmed your hub i…
Can't Add My ZEN76 S2 Switch to SmartThings
Can't add the ZEN76 S2 Switch to SmartThings? Don't panic - just exclude! If you're seeing inclusion issues with your ZEN76 switch, we recommend excluding it from the network first before giving inclusion another try. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be abl…
Can't Add My ZEN77 S2 Dimmer to Home Assistant
ZEN77 Dimmer not pairing with Home Assistant? Let's try exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove D…
Can't Add My ZEN27 Dimmer to Vera
Exclusion should be your first move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the dimmer to Vera once more. Here's how to do it: 1. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button 2. Ch…
Can't Add My ZEN26 On/Off Switch to Wink
Let's try resetting your switch by excluding it from the network. You can still exclude the switch even if it was never added to Wink successfully: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Settings an…
Can't Add My ZEN71 On/Off Switch to Home Assistant
If you're having trouble adding your ZEN71 to Home Assistant, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to Home Assistant or another Z-Wave network before. Exclusion Steps * In Home Assistant: open Settings > Devices and…
Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
Can't Add My ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Rem…
Can't Add My ZEN04 Smart Plug to Home Assistant
Not able to add the Smart Plug to Home Assistant? We've got you covered! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
Can't Add My ZEN06 Smart Plug to Wink
This is product is discontinued and replaced with ZEN04 . What does that mean? Inclusion issues are super common. Here's the first thing to try if you can't pair your ZEN06 Smart Plug with Wink: It sounds counter-intuitive, but even if your Smart Plug was never successfully paired with Wink, you can still exclude…
