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Can't Add My ZEN27 Dimmer to Vera

Exclusion should be your first move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included.

First, let's try including the dimmer to Vera once more. Here's how to do it:

1. Select the Devices tab in your Vera app. Then click on the gray "+ Add Device" button
2. Choose Generic Z-Wave Device from the device list
3. Tap the UPPER paddle 3 times quickly 
4. A new Z-Wave dimmer switch will appear on your device list

Once inclusion times out, try the steps below:

1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Tap the LOWER paddle 3 times quickly. 
3. Once exclusion goes through, Vera will automatically go back to the inclusion screen and start searching for the switch.
4. Tap the UPPER paddle 3 times quickly to include it. 

If exclusion and re-inclusion didn't help, here are some other things to try: 

  • Let's try exclusion again. It's always possible the exclusion commands from the first attempt didn't go through.
  • Try the inclusion  process again, only this time instead of tapping the paddle 3 times, tap it 4-5 times as quickly as possible. Maybe the commands weren't registered correctly the first time around.
  • If possible, try bringing Vera within direct range of the dimmer if you were at a large distance the first time. If you have a hand-held secondary controller, try using it to include the dimmer.
  • If you receive confirmation that the dimmer is added but it's not responding to remote commands, here's how to troubleshoot range and connectivity issues on Vera.

If you have any questions about anything above or find that these tips haven't helped your inclusion issue, don't hesitate to reach out! That's what we're here for!  

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  • 25-Oct-2018