There is No LED Activity and My ZAC38 Range Extender is Unresponsive
You've plugged in your ZAC38 Range Extender into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, please note that the device battery does not come charged; once it is plugged in then the battery will charge. If there is still no response, please try moving it to a…
How to Access Advanced Settings For My ZAC38 Range Extender on the Z-Box Hub
It's simple to adjust any advanced settings for your Zooz ZAC38 Range Extender in the Z-Box WEB UI. Check out the steps below to access and change the settings to customize your device. All About Advanced Settings The terminology for advanced settings varies depending on your Z-Wave hub. For instance, Z-Box uses th…
Can't Add My ZAC38 Range Extender to My Z-Box Hub
Having issues including your ZAC38 Range Extender to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been in…
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
Can't Add My ZAC38 Range Extender to SmartThings
Exclusion is the simplest way to resolve any inclusion issues! Just follow the simple steps below. Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZAC38 Range Extender has never been added to the network. 800 series only: Exclusion before inclusi…
My ZAC38 Range Extender Shows Offline in Hubitat
If your ZAC38 Range Extender is powered and included to Hubitat, but is showing as offline, then this points to a range, interference, or connectivity issue. This can occur when a device is out of range, didn’t configure properly when including, or there are too many interferences between the device and the hub. Tryi…
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
Can't Add My ZAC38 Range Extender to Hubitat
Can't include the ZAC38 Range Extender to Hubitat? Exclusion is the best place to start! Excluding the Range Extender from Hubitat may help with any connection or configuration issues. It can be done at any time, even if the device has never been added to the hub’s network. Before going through the removal process, …
How to Access Advanced Settings for the ZAC38 Range Extender on Home Assistant
The ZAC38 Range Extender will be fully integrated with Home Assistant in a coming platform release, so you should have access to all of the advanced settings for the device once integrated. The ZAC38 is officially integrated with the new ZWaveJS integration of Home Assistant, so you will have access to the advan…
Recommended Accessories for Your ZAC38 Range Extender
Your ZAC38 Range Extender is ready to install out of the box. The unit is designed to boost your Z-Wave network. With the NEW 800 series chip, it helps provide faster communication and more range to support your existing Z-Wave mesh. With a back-up battery, the device can provide power outage notifications to you…
