## Also known as adding or pairing, inclusion is the process of incorporating a device into your Z-Wave system. If your ZEN14 is working well manually, then it's time to follow the steps below to include the plug to your Z-Wave hub. **Here are the steps to add the device to your system: ** 1. Plug the Outdoor Dou…
## Unable to include the ZEN14 Outdoor Double Plug to Home Assistant? Try the exclusion process first! Don't worry if the device has never been included! Exclusion can be done even if a device is not included, and it acts as a soft reset that helps with any configuration or connectivity issues. **Here's how to do it…
## Range, interference, or configuration issues may be the root cause of your ZEN14 Outdoor Double Plug showing as “offline” in Hubitat. An easy place to start is with is Z-Wave Network Repair. Ensure your Hubitat platform version is up-to-date first. Next, use Z-Wave Repair to refresh your mesh connections. Follow t…
## Are you experiencing issues including the ZEN14? Start by excluding the device! Exclusion acts as a soft reset for the device and can even be done if the plug has never successfully been included. It helps with everything from connectivity to configuration issues. **Here's how to do it:** 1. Plug the Outdoor D…
## Having trouble including the ZEN14 Outdoor Double Plug to Hubitat? The first step to try is exclusion. Excluding the Double Plug from Hubitat can assist with any connectivity or configuration issues. This process can be completed even if it was never added to the hub’s network, and acts as a soft reset. Before beg…
## The ZEN14 Double Outdoor Plug is fully integrated with the new JS Z-Wave integration of Home Assistant, so you will have access to all of the advanced settings and features out of the box. If you aren't on the JS integration yet, Home Assistant currently recommends handling Z-Wave devices through the[ JS integrati…
## Are you having issues including the Double Plug to SmartThings? Give exclusion a try! Exclusion acts as a soft reset for the device and can even be done even if your ZEN14 was never added to the network. The process can help with any inclusion or configuration issues. **Here are the steps to remove the ZEN14 from…
## Follow the steps below to install the community driver and access to the advanced settings for the ZEN14 Double Plug! Hubitat is in the process of integrating the Double Plug, so in the meantime, please use the community driver. Here's how to install the community driver: 1. Open Hubitat in your browser. 2.…
## Is your ZEN14 Outdoor Double Plug powered but still unresponsive to Z-Wave and manual commands? Try a factory reset! A hard reset will restore the device to factory settings and erase all customization and recorded activity. * Make sure the plug is powered. * Click the Z-Wave button twice and hold it the thir…
## **Which Z-Wave hubs will work with my ZEN14 Outdoor Double Plug?** The Outdoor Double Plug is verified as compatible with the following Z-Wave systems: * **[Z-Box Hub][1] (recommended for all Zooz products)** * [Ezlo Plus][2] (select "Generic Z-Wave device" from the Device Wizard) * [Ezlo Secure][3] (select…