## If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. **Steps for Network Repair below:** 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap t…
# If your ZSE43 is showing up as “offline” in Hubitat, it may point to a range or configuration problem. A Z-Wave Network Repair may be the answer! Check to see if your Hubitat hub is up to date on its platform version. Next, using the steps outlined below, run the Z-Wave Repair to refresh your Z-Wave mesh network co…
### Having an issue including your ZSE43 Tilt | Shock XS Sensor? Let's begin by excluding the unit. Exclusion can also be referred to as "unpairing," "disconnecting," or "removing" a device. It's a type of reset that can assist with a variety of configuration or connectivity issues, so always start here. The ZSE43 do…
Having trouble including your ZSE43? Excluding the device may help. ** ** Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. **Here are the steps for exclusion from the SmartThings app:** …
### If your ZSE43 Tilt | Shock XS Sensor goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Essentially, range is determined by the individual structure of your home and the strength of your mesh n…
## For the best performance from your ZSE43 Tilt | Shock Sensor, ensure your Z-Wave network is strong. ### To power the sensor, you'll want to use the included CR2032 battery. If you've recently changed the battery in your sensor and find your unit is having issues, here are a few things you can try: 1. **Make su…
## Adding your ZSE43 XS Sensor to Vera is fast and simple. Below are the steps to pair your device: 1. Power on the ZSE43 Sensor 2. In your Vera app, select the **Devices** tab. Next, click on the gray "**+ Add Device**" button 3. Choose **Generic Z-Wave Device** from the device list 4. **Click the Z-Wave bu…
## The ZSE43 Tilt | Shock Sensor's LED indicator should flash once the battery tab is removed from the device for around 10 seconds, or any time you press the Z-Wave button. Are you not seeing the LED indicator flash, or is the device unresponsive to commands? To start, please ensure the battery is inserted correctly…
### Adding or pairing a device to your Z-Wave system is called Inclusion. You'll need to include your ZSE43 sensor to your network before mounting it in its final location. **To auto-include your ZSE43 Tilt | Shock XS Sensor:** 1. Put your Z-Wave hub into** inclusion/pairing mode** (see your hub's manual for inst…
If your ZSE43 is included to Home Assistant, but is failing to update regularly and/or is unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and t…