If your ZSE43 is showing up as “offline” in Hubitat, it may point to a range or configuration problem. A Z-Wave Network Repair may be the answer! Check to see if your Hubitat hub is up to date on its platform version. Next, using the steps outlined below, run the Z-Wave Repair to refresh your Z-Wave mesh network con…
If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub…
If you're having issues including your ZSE43 Tilt | Shock Sensor, the first step to try is exclusion. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. If Home Assistant is having trouble recognizing …
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Open…
If your ZSE43 Tilt | Shock XS Sensor goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Essentially, range is determined by the individual structure of your home and the strength of your mesh netw…
Having an issue including your ZSE43 Tilt | Shock XS Sensor? Let's begin by excluding the unit. Exclusion can also be referred to as "unpairing," "disconnecting," or "removing" a device. It's a type of reset that can assist with a variety of configuration or connectivity issues, so always start here. The ZSE43 doesn…
Adding your ZSE43 XS Sensor to Vera is fast and simple. Below are the steps to pair your device: * Power on the ZSE43 Sensor * In your Vera app, select the Devices tab. Next, click on the gray " + Add Device " button * Choose Generic Z-Wave Device from the device list * Click the Z-Wave button on the sens…
For the best performance from your ZSE43 Tilt | Shock Sensor, ensure your Z-Wave network is strong. To power the sensor, you'll want to use the included CR2032 battery. If you've recently changed the battery in your sensor and find your unit is having issues, here are a few things you can try: * Make sure the bat…
If your ZSE43 is included to Home Assistant, but is failing to update regularly and/or is unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and …
The ZSE43 Tilt | Shock Sensor's LED indicator should flash once the battery tab is removed from the device for around 10 seconds, or any time you press the Z-Wave button. Are you not seeing the LED indicator flash, or is the device unresponsive to commands? To start, please ensure the battery is inserted correctly…