Why is My ZEN17 Universal Relay Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. The Universal Relay may show up as a single device in Wink and will only allow you to control all of the 3 relays at the same time. Individual control of the relays will not be possible through Wink's system. If you were plan…
Why is My ZSE11 Q Sensor Not Recognized by Wink?
## Unfortunately, Wink doesn't recognize any type of multi-level sensors regardless of brand. Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes. You can [find out more about the Q Sensor's compatibility here][1]. We'd recommend using your ZSE11 sensor with [SmartThi…
Why is My ZEN16 MultiRelay Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. The MultiRelay shows up as a single device in Wink so it only allows you to control all of the 3 relays at the same time. Individual control of the relays is not possible through Wink's sytem. If you were planning on using th…
My ZEN30 Double Switch Shows Offline in Wink
### Connectivity and range issues are common in the world of Z-Wave devices. Here are some things to try: **Network Discovery **should be the first thing.This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your Double S…
Can't Add My ZEN30 Double Switch to Wink
### Exclusion is the first thing to try. This type of Z-Wave reset can help with a range of configuration issues. Even if the device was never added to Wink successfully, you can still exclude it. The app should confirm that an "unknown" device was excluded. Here's how to do it: 1. Click on **Hubs ** 2. Click on…
My ZEN24 Dimmer Shows Offline in Wink
### If you've added your dimmer and see the Offline error in your Wink app, here's what to try: Give** Network Discovery **a go**.** This is a feature in Wink's app that allows you to refresh the network, and may help Wink find the most efficient route to your switch. 1. Open your Wink app and tap the **Menu** butto…
How to Add Your ZEN30 Double Switch to Wink
### Control your Double Switch's light dimmer and on/off relay separately or together in the Wink app, or add the device to custom Robots. While you're able to take advantage of the Double Switch's most important functionality, remote control and monitoring of the dimmer and on/off relay, Wink's interface currently d…
Why is My ZSE18 Motion Sensor Not Recognized by Wink?
## Unfortunately, Wink doesn't recognize many of the newer Z-Wave Plus devices based on updated command classes. It also doesn't support multi-level sensors, like the ZSE18, regardless of brand or Z-Wave version. If you're looking for a system that's more open and flexible, we'd recommend using looking into SmartThi…
My ZEN26 On/Off Switch Shows Offline in Wink
### The "Offline" error probably means the switch is having issues with range or general connectivity. You should try** Network Discovery **first!** **This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your switch. 1.…
My ZEN27 Dimmer Shows Offline in Wink
### Connectivity and range issues are common in the Z-Wave world. Let's figure this out: **Network Discovery **should come first.** **This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help Wink find the most efficient route to your dimmer. 1. Open your Wink …
