How to Connect Your ZEN21 On/Off Switch to Home Assistant
## Before including the switch to your network, confirm that it works manually without issue. (This is a discontinued product, replacement model: ZEN71) Once you've determined that the switch works fine as a manual light switch, it's time to add it to your Home Assistant network. Here's how to do it: 1. In Home A…
Can't Connect My ZEN21 On/Off Switch to Vera
### Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: (This is a discontinued product, replacement model: ZEN71) First, [try adding the switch][1] one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1. Tap t…
Can't Connect My ZEN21 On/Off Switch to Wink
### Inclusion just not working out? Give exclusion a try: (This is a discontinued product, replacement model: ZEN71) Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the…
My ZEN21 On/Off Switch is Unresponsive to My Z-Wave System
### Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: (This is a discontinued product, replacement model: ZEN71) Your ZEN21 On/Off Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal element…
How to Add Your ZEN21 On/Off Switch to Hubitat
## Hubitat officially integrated the ZEN21 On/Off Switch, so it will pair with your hub without any additional setup required. (This is a discontinued product, replacement model: ZEN71) If you have a **Hubitat C-7 hub**, your S2 security level should be marked as **S2 Unauthenticated** during inclusion to ensure a s…
How Do I Perform Hard Reset on My ZEN21 On/Off Switch?
## A factory reset could help with any configuration issues your ZEN21 could be experiencing. (This is a discontinued product, replacement model: ZEN71) If you've already tried excluding the device from your network, and your ZEN21 Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next…
My ZEN21 On/Off Switch Shows Offline in Wink
**If your switch goes Offline, this usually points to a connectivity issue. Here's what to try: ** (This is a discontinued product, replacement model: ZEN71) **Network Discovery **is the first way to go! This is a feature in Wink's app that allows you to refresh the connections between hub and devices, and may help …
I've Wired Up My ZEN21 On/Off Switch but There's No Manual Control
## It's possible that something about the wiring can be improved. (This is a discontinued product, replacement model: ZEN71) [Go here][1] for our general wiring guide for Zooz Ver 2.0 switches. If you have the switch installed in a multi-point set-up like a [3-way][2], [4-way][3], or [5-way][4], make sure to refer t…
How to Connect Your ZEN21 On/Off Switch to Vera
### You've got your switch wired up and working locally. Now it's time to add it to your Vera: (This is a discontinued product, replacement model: ZEN71) 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button 2. Choose **Generic Z-Wave Device** from the device list 3. **Ta…
How to Connect Your ZEN21 On/Off Switch to Wink
## Connecting your switch to Wink should be a cinch. Here's more about the inclusion process: (This is a discontinued product, replacement model: ZEN71) You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't have access to the switch's advanced settings and parameter inp…
