How to Program 2 Zooz Switches in a Virtual 3-Way on SmartThings with Regular Bulbs
Setting up a virtual 3-way on SmartThings lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are th…
My ZEN21 On/Off Switch Shows Offline in Hubitat
Your ZEN21 switch could be out of range or not configured correctly if it is showing “offline” in Hubitat. A Network Repair could help resolve the issue. This is product is discontinued and replaced with ZEN71. What does that mean? Confirm your Hubitat is running on the latest platform version before repairing …
How to Program 2 Zooz Switches in a Virtual 3-Way on HomeSeer with Regular Bulbs
Setting up a virtual 3-way on HomeSeer lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are three…
How to Program 2 Zooz Switches in a Virtual 3-Way on Home Assistant with Regular Bulbs
Setting up a virtual 3-way on Home Assistant lets you pair two Zooz switches or dimmers to control the same light—without needing a wired connection between the switches. In this setup, the main switch or dimmer is rewired as a single pole, while the remote unit connects to power, neutral, and ground only. There are…
Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
My ZEN21 On/Off Switch Shows Offline in SmartThings
If your switch is Unavailable or keeps dropping offline, this usually points to a connectivity issue. (This is a discontinued product, replacement model: ZEN71) A network repair will help refresh your mesh network's connections. See the steps below to run the repair: * Open your SmartThings app and locate y…
Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
Can't Add the ZEN21 On/Off Switch to Home Assistant
This is product is discontinued and replaced with ZEN71. What does that mean? If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset. Exclusion Steps A device doesn't need to be included first to be able to excluded. Here's how to do …
How Do I Perform Hard Reset on My ZEN71 On/Off Switch?
When your switch is unresponsive to any other commands, a hard reset is the next step. If you haven't already, we recommend giving exclusion a try first before trying a hard reset. But if that doesn't help, proceed with these reset steps: * Press and hold the lower paddle for 10 seconds or more until the LED in…
My ZEN21 On/Off Switch Shows "Can't Detect Device" in Vera
Connectivity issues happen to the best of us. Here's what to try first: This is product is discontinued and replaced with ZEN71. What does that mean? Update Neighbor Nodes is a helpful feature in Vera's interface that refreshes the connections between Vera and your devices. It will help Vera find the most effi…
