How to Access Advanced Settings for ZEN17 Universal Relay on Hubitat
We recommend using the community driver linked below for the best access to all of the advanced settings for the ZEN17. You'll want to confirm your Hubitat hub is on the latest platform version and that your ZEN17 has the most recent firmware update. You'll be able to see all of the available settings under Prefere…
My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the s…
My ZEN17 Universal Relay is Unresponsive to Home Assistant
If your ZEN17 shows as offline or is not responding to Z-Wave commands, it could indicate a range or connectivity issue. Interferences like large furniture, thick walls, or metal elements can shorten range. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. …
ZEN17 Universal Relay & Compatible Hubs
Which Z-Wave hubs will work with my ZEN17 Universal Relay? The Universal Relay was verified as compatible with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * ADT Pulse (no advanced settings) * Ezlo Plus * Fibaro Home Center 2 * Fibaro Home Center Lite * Home Assistant (Z-Wave…
Can't Add My ZEN17 Universal Relay to My Z-Wave System
Having trouble adding the ZEN17 to your Z-Wave system? It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude bef…
My ZEN17 Universal Relay is Offline in HomeSeer
Having connectivity issues between your ZEN17 Universal Relay and HomeSeer hub? If your ZEN17 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer, try these troubleshooting steps. The ZEN17 Universal Relay, when connected through the standard Z-Wave mesh, has a range of up to 300 feet line …
How to Change the Advanced Settings for Your ZEN17 Universal Relay in Vera
Customize the settings of your ZEN17 any way you like! You can adjust the settings for each individual relay including input type, built-in auto on/off timers, LED indicator behavior and more. Here are the steps to change parameters (or settings) in your Vera interface; below is how to set the auto-off timer to 2…
How Do I Perform Hard Reset on My ZEN17 Universal Relay?
If your ZEN17 is having trouble, a factory reset could help with any configuration issues. If you've already tried excluding the device from your network, and your Universal Relay is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and reco…
ZEN17 Universal Relay Change Log
Here is a list of the changes and updates we made to the ZEN17 Universal Relay so far. VER. 1.02 (released 3/2021) Original release. Hardware: * 2 x NO-C-NC relays and double inputs (dry contact + 12-24 V) * USB C cable included (power adapter sold separately) * 700 Series Z-Wave Chip Firmware: 1.02 * 4 swi…
How to Access the Advanced Settings for ZEN17 Universal Relay on HomeSeer
The ZEN17 provides extensive customization options to meet your smart home needs. Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your ZEN17 Universal Relay, we would recommend first updating t…
