Can't Add My ZEN17 Universal Relay to SmartThings
## Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! You can exclude any Z-Wave device from a network even if it hasn't been added before. The process will help SmartThings recognize the device more easily and allow you to include if it was having issues during the inclusion process. …
My ZEN17 Universal Relay Isn't Powering Up
## You've connected the ZEN17 Universal Relay to a power source, but the LED indicator isn't lighting up. Start by verifying that the USB cable is compatible with the Universal Relay. Do not use laptop or tablet chargers with the ZEN17, as these devices expect a larger load, and will not activate with the ZEN17. Yo…
Recommended Accessories for Your ZEN17 Universal Relay
## The ZEN17 Universal Relay has so many possible uses; however, it's imperative to use the correct power supply and ensure everything is wired correctly. The power supply only provides power to the Z-Wave chip and electronics within the unit. Therefore, the power supply doesn't need to be rated for a lot of power, e…
Can't Add My ZEN17 Universal Relay to Vera
## Give exclusion a try if your ZEN17 Universal Relay is having inclusion issues! The process can help the hub find the device more easily by resetting it - and it can be excluded even if it was never included! Ttry the steps below: 1. Start the **inclusion **process to Vera once more (choose Generic Z-Wave devic…
How to Add Your ZEN17 Universal Relay to Vera
## You'll have your Universal Relay paired to your Vera hub in no time! Here are the steps for adding the ZEN17 to Vera: 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button. 2. Choose **Generic Z-Wave Device** from the device list 3. **Click the Z-Wave button on the…
How to Access Advanced Settings for ZEN17 Universal Relay on SmartThings
## SmartThings is transitioning to a new platform (the [lua platform][1]) which makes the old Groovy custom device handlers unusable. Don't worry! You can still access your device's advanced settings! We created new custom Edge drivers for the lua platform. Below are the instructions on how to install and if you have…
My ZEN17 Universal Relay is Unresponsive to My Z-Wave System
## If you have trouble controlling your ZEN17 via Z-Wave commands, it could be out of range or experiencing connectivity issues. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the…
My ZEN17 Universal Relay is Unresponsive to Home Assistant
## If your ZEN17 shows as offline or is not responding to Z-Wave commands, it could indicate a range or connectivity issue. Interferences like large furniture, thick walls, or metal elements can shorten range. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip…
How Do I Perform Hard Reset on My ZEN17 Universal Relay?
## If your ZEN17 is having trouble, a factory reset could help with any configuration issues. If you've already tried excluding the device from your network, and your Universal Relay is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and re…
ZEN17 Universal Relay Advanced Settings
## Here is a full list of advanced settings (parameters) for ZEN17 Universal Relay: Some parameters were added in later firmware updates so please make sure you're on the latest firmware to have all of the settings below available. [You can view the change log for the ZEN17 here.][1] ### _On / Off Status After Power…