How to Add Your ZEN17 Universal Relay to the Z-Box Hub
## No drivers, no custom handlers; it just works! With full support by Z-Box out of the box, it's quick and easy to add your ZEN17 Universal Relay to the Z-Box Hub and start customizing your device. We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created ins…
How to Add Your ZEN17 Universal Relay to Hubitat
## Ready to pair your ZEN17 Universal Relay to Hubitat? Let's do it! The Universal Relay is fully integrated with Hubitat as of platform version 2.2.6 so please make sure you update your hub if you're still running an earlier release. If you're using the Hubitat C-7 hub, for now you'll want to select **Include withou…
My ZEN17 Universal Relay Shows Offline in SmartThings
## If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. **Network repair** is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication …
ZEN16 VS ZEN17: What's the Difference
## There is a lot of smart home potential with the Zooz relay devices - so which model should you go with? Here are the main differences between the ZEN16 MultiRelay and the ZEN17 Universal Relay: * The ZEN16 has 3 NO relay while the ZEN17 has 2 NO-C-NC relays. * The switch inputs on the first version of the ZEN…
Can't Add My ZEN17 Universal Relay to Home Assistant
## Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! Any Z-Wave device can be excluded, even if it's never been included to a Z-Wave network. The process acts as a soft reset and can help resolve any configuration issues. Here's how to exclude your ZEN17 from Home Assistant: 1. In Home Assistant:…
My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
## A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is **Update Neighbor Nodes. **This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and …
My ZEN17 Universal Relay Shows Offline in Hubitat
## If you are having trouble controlling your ZEN17 via Hubitat, it could indicate an issue with range or configuration. There are a few things to try. We recommend checking that your Hubitat platform version is up-to-date. If it is, then you can use **r****epair Z-Wave, **which is a feature that refreshes your mesh …
Can't Add My ZEN17 Universal Relay to Hubitat
## ZEN17 not pairing to Hubitat? Give exclusion a try! The exclusion process acts as a soft reset for any Z-Wave device and can often help the hub recognize the device faster and more easily after it's been excluded. You can exclude the Universal Relay from Hubitat even if it has never been paired before. Give the st…
How to Access Advanced Settings for ZEN17 Universal Relay on Hubitat
## Looking for the ZEN17's advanced settings? Hubitat should fully recognize your Universal Relay out of the box! If the settings are not showing up for you right away, you'll want to confirm your Hubitat hub is on the latest platform version and that your ZEN17 has the most recent firmware update (minimum of 1.04). …
ZEN17 Universal Relay & Compatible Hubs
## **Which Z-Wave hubs will work with my ZEN17 Universal Relay?** The Universal Relay was verified as compatible with the following Z-Wave systems: * **[Z-Box Hub][1] (recommended for all Zooz products)** * ADT Pulse (no advanced settings) * [Ezlo Plus][2] * Fibaro Home Center 2 * Fibaro Home Center Lite …