Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! 

Any Z-Wave device can be excluded, even if it's never been included to a Z-Wave network. The process acts as a soft reset and can help resolve any configuration issues.

Here's how to exclude your ZEN17 from Home Assistant: 

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure
2. Click on Remove Device
3. Click on Start Exclusion
4. Press the Z-Wave button 3 times very quickly to finalize the exclusion process
5. The device will now be removed, but that won’t show until you restart Home Assistant
6. Run a Heal Network so all the other nodes learn about its removal

Once Home Assistant sends a confirmation message that the device has been removed, give the inclusion process another try.

Here are additional troubleshooting steps you can try if exclusion doesn't help:

• Give the exclusion steps another go. Sometimes the command isn't recognized correctly on the first try. You can also try pressing the Z-Wave button 4-5 times as quickly as possible. 
• Check if your ZEN17 is within range of the hub. You can do this by excluding/including the unit as close as possible to the hub. If it pairs while in a closer location, then you may need to add a Z-Wave signal repeater between the ZEN17 and hub. A Z-Wave signal repeater can be any non-battery powered Z-Wave device. It will help the hub reach the ZEN17. You'll want to exclude and re-include the relay after adding the repeater so that the hub uses it to talk to the ZEN17.
• If the above tricks haven't helped, give this connectivity troubleshooting article a try.

Let us know if you have any questions, and we'll be happy to help!