My ZEN17 Universal Relay Shows No Connection on My Z-Box Hub
My ZEN17 Universal Relay Shows No Connection on My Z-Box Hub Does your ZEN17 Universal Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the netwo…
ZEN17 Universal Relay Advanced Settings
Here is a full list of advanced settings (parameters) for ZEN17 Universal Relay: Some parameters were added in later firmware updates so please make sure you're on the latest firmware to have all of the settings below available. You can view the change log for the ZEN17 here. On / Off Status After Power Failure P…
Can't Add My ZEN17 Universal Relay to Home Assistant
Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not…
My ZEN17 Universal Relay Shows Offline in SmartThings
If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication path…
ZEN16 VS ZEN17: What's the Difference
There is a lot of smart home potential with the Zooz relay devices - so which model should you go with? Here are the main differences between the ZEN16 MultiRelay and the ZEN17 Universal Relay: * The ZEN16 has 3 NO relay while the ZEN17 has 2 NO-C-NC relays. * The switch inputs on the first version of the ZEN16 w…
My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devi…
My ZEN17 Universal Relay Shows Offline in Hubitat
If you are having trouble controlling your ZEN17 via Hubitat, it could indicate an issue with range or configuration. There are a few things to try. We recommend checking that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network…
Can't Add My ZEN17 Universal Relay to Vera
Give exclusion a try if your ZEN17 Universal Relay is having inclusion issues! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devi…
Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
Can't Add My ZEN17 Universal Relay to Hubitat
ZEN17 not pairing to Hubitat? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before…
