My ZEN32 Scene Controller Shows Offline in Vera
ZEN32 not responding to Z-Wave commands? It could be a range or connectivity issue. The next best step after successfully including your Scene Controller is to refresh the connections in your mesh network. You can do this in Vera with a helpful feature called Update Neighbor Nodes. It will help Vera find the most …
How to Access Advanced Settings for ZEN21 On/Off Switch on Vera
You can access all of the ZEN21's advanced features, like an auto timer and on/off status after power failure. This is product is discontinued and replaced with ZEN71. What does that mean? Follow the steps below to change any setting for your ZEN21 in your Vera interface; we took on/off status recovery as an e…
My ZEN31 RGBW Dimmer Shows "Can't Detect Device" in Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Let's try updating neighbors nodes first. The "Can't Detect Device" error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful …
How to Add Your ZEN71 On/Off Switch to Vera
Follow the steps below to pair your ZEN71 Switch to your Vera hub: * Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button * Choose Generic Z-Wave Device from the device list * Tap the UPPER paddle 3 times quickly (The LED indicator should flash in blue to confirm it has si…
How to Add Your ZAC36 Valve Actuator to Vera
With your ZAC36 successfully installed and working manually, the next step is Z-Wave inclusion! The Titan will fit on valves up to 1.25". Is your pipe larger? Reach out to us about an extension kit for the ZAC36 to accommodate larger pipes/valves. Follow these steps for including the Valve Actuator to Vera: * …
How to Add Your ZEN72 Dimmer to Vera
Use these steps to include your ZEN72 Dimmer to your Vera network: * Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button * Choose Generic Z-Wave Device from the device list * Tap the UPPER paddle 3 times quickly (The LED indicator should flash in blue to confirm it has si…
Can't Add My ZEN31 RGBW Dimmer to Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Exclusion should be your first move for all inclusion issues. You can exclude a Z-Wave device even if it was never properly included. First, let's try including the RGBW Dimmer to Vera once more. F…
My ZSE18 Motion Sensor Shows "Can't Detect Device" in Vera
This points to a range or connectivity issue. Let's figure it out together: The very first thing to try is Update Neighbor Nodes . This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devices. It may help Vera find the most efficient route to your ZSE…
Can't Add My ZEN30 Double Switch to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclu…
My ZEN21 On/Off Switch Shows "Can't Detect Device" in Vera
Connectivity issues happen to the best of us. Here's what to try first: This is product is discontinued and replaced with ZEN71. What does that mean? Update Neighbor Nodes is a helpful feature in Vera's interface that refreshes the connections between Vera and your devices. It will help Vera find the most effi…
