My ZEN32 Scene Controller is Offline in HomeSeer
Try these troubleshooting steps if your ZEN32 Scene Controller is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN32 Scene Controller has a range of up to 200 feet (line of sight), and a range of up to 1 mile when connecte…
How to Add Your ZSE70 Outdoor Motion Sensor to HomeSeer
Before including the ZSE70, decide whether you want to power the unit via battery or 12-24V AC/DC and if you'll be using auto or manual inclusion. Installation questions? Check out the helpful video tutorials linked below: How To Power the ZSE70 Outdoor Motion Sensor With 12-24 V How to Access the Battery Compartm…
My ZEN77 Dimmer is Offline in HomeSeer
If your ZEN77 is unavailable, appears offline, or doesn't respond to commands via HomeSeer, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. When connected to the hub through the standard Z-…
How to Add Your ZEN55 Smoke & CO Detector Bridge to HomeSeer
If you've wired up your ZEN55 to your interconnected hard wired smoke & CO detector and ensured it is properly powered, then it's time to add the device to your HomeSeer network! Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with a…
My ZEN16 MultiRelay is Offline in HomeSeer
Experiencing connectivity issues between the ZEN16 and your HomeSeer hub? Try these troubleshooting steps if your ZEN16 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN16 Relay has a range of up to 150 feet (line of sig…
How to Add Your ZEN74 Dimmer to HomeSeer
Once you've successfully installed and physically tested your ZEN74 Dimmer, the next step is to include it into your HomeSeer network. This integration will allow you to automate and control your ZEN74 Dimmer remotely. Follow these steps to seamlessly add your ZEN74 to HomeSeer and enhance your home automation experi…
Can't Add My ZEN34 Remote Switch to HomeSeer
If you're having trouble adding your ZEN34 Remote Switch to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier ch…
My ZEN74 Toggle Dimmer is Offline in HomeSeer
If your ZEN74 is unavailable, appears offline, or doesn't respond to commands via HomeSeer but is still responsive when toggled manually, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. Whe…
Can't Add My ZEN71 On/Off Switch to HomeSeer
If you're having trouble adding your ZEN71 to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN71 to HomeSeer or another Z-Wave network before. However, please note that exclusion before inclusion applies to the 700 series and…
My ZEN17 Universal Relay is Offline in HomeSeer
Having connectivity issues between your ZEN17 Universal Relay and HomeSeer hub? If your ZEN17 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer, try these troubleshooting steps. The ZEN17 Universal Relay, when connected through the standard Z-Wave mesh, has a range of up to 300 feet line …
