Can't Add My ZEN78 High Power Relay to My Z-Wave System
Will the ZEN78 High Power Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN78 doesn't n…
My ZEN75 Heavy Duty Switch is Unresponsive to My Z-Wave System
Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your ZEN75 Heavy Duty Switch has a range of up to 500 feet (line of sight) when included via mesh, or up to 1300 feet with ZWLR. Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultima…
How to Add Your ZSE50 Siren & Chime to Your Z-Wave System
For Z-Wave control of the ZSE50 Siren & Chime you will need to include it to your network; a process also known as adding or pairing. We've included two methods of including the device below: auto-inclusion and manual inclusion. Please note: if you initially include the siren via mesh, but later wish to include i…
Can't Add My ZEN75 Heavy Duty Switch to My Z-Wave System
Does your ZEN75 Heavy Duty Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN75 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN75 * Press and hold the lo…
How to Add Your ZEN75 Heavy Duty Switch to your Z-Wave System
Once your ZEN75 Heavy Duty Switch is installed and working manually, it's time to pair it to your Z-Wave hub! By pairing or including the switch, we mean adding or connecting it. Here's how to include your ZEN75 Heavy Duty Switch to your Z-Wave system: 1. Put your Z-Wave controller into inclusion mode (see your s…
How to Add Your ZEN35 Scene Dimmer to Your Z-Wave System
After your ZEN35 is installed and working manually, you're ready to go ahead and add it to your Z-Wave system! Your system might refer to it as adding or pairing, but inclusion is a common term for getting a Z-Wave device to join your Z-Wave system. Here are the steps for adding the Scene Dimmer to your system: …
My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh n…
How to Add Your ZEN53 DC Motor Controller to your Z-Wave Hub
Once the device is installed correctly and powered with a proper 6-32 VDC power supply, adding the device to your Z-Wave hub is quick and easy! Simply follow the steps below to have the ZEN53 included in no time! Important Note : A steady, blinking green is the standard state for the device; as long as the unit has …
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
My ZEN37 Wall Remote is Unresponsive in My Z-Wave System
Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of up to 250 feet line of sight - but this range can be shortened by interferences like glass or metal elements, thick walls, or large fur…
