Can't Add My ZEN37 Wall Remote to SmartThings
Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the Edge driver installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. Exclusion simply acts as a soft reset to help prepare the device to connect to the network.…
How to Add Your ZEN54 0-10 V Dimmer to SmartThings
Is your ZEN54 0-10V Dimmer installed and powered? Let's get it included to SmartThings! The process is simple; just follow the easy steps below to have your 0-10V Dimmer included to SmartThings. You'll be able to control the device connected to your ZEN54 from the app, create on/off schedules for it and use it in mor…
Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 seri…
How to Add Your ZSE70 Outdoor Motion Sensor to SmartThings
Ready to include your new ZSE70 Outdoor Motion Sensor to SmartThings? Check out the instructions below! You will need to install the lua Edge driver to access advanced settings and ensure the device is properly recognized and configured on SmartThings. With the driver installed, you can proceed to auto-include or …
How to Access Advanced Settings for My ZEN53 DC Motor Controller on SmartThings
To ensure the ZEN53 is properly recognized on SmartThings, you'll need to install the custom Edge driver for the device. We've included the instructions below on how to install the driver; if you haven't added one before, it's an easy process that only takes a few minutes! It will let you customize all the advanced …
ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings
If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub…
Can't Add My ZEN04 Smart Plug to SmartThings
Having trouble pairing your Smart Plug to SmartThings? Try excluding! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
ZEN51 Dry Contact Relay Shows Offline in SmartThings
If your ZEN51 Dry Contact Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub un…
How to Access Advanced Settings for My ZEN54 0-10 V Dimmer on SmartThings
Let's get the custom Edge driver installed to ensure your ZEN54 0-10V Dimmer is properly recognized on SmartThings! If you haven't added one before, it's an easy process that only takes a few minutes! It will let you customize all the advanced settings for the ZEN53 DC Motor Controller. We've included the instructio…
Can't Add My ZEN52 Double Relay to SmartThings
Having trouble adding the ZEN52 Double Relay to SmartThings? Start by excluding the device. Exclusion helps to resolve any issues with configuration or inclusion and can be done even if the unit has never successfully been included to SmartThings. Important Note : A steady, blinking green is the standard state fo…
