Can't Add My ZEN24 Dimmer to My Z-Wave System
### **Exclude the dimmer to include it! ** It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. **Toggle the switch D…
How to Add your ZEN24 Dimmer to your Z-Wave System
### After checking that your dimmer is working well manually, let's include it to your Z-Wave system: We call it "inclusion" but there are many words for it depending on the system you're using. Inclusion is just the process of adding or pairing a device to your Z-Wave system. Here's how to include your ZEN24 Dimmer …
Lights Flicker with My ZEN24 Dimmer Switch
## Flickering lights? There may be a driver incompatibility between the bulb and dimmer. The executive element in ZEN24 Toggle Dimmers is TRIAC, a leading edge driver. If an LED bulb uses a trailing edge driver, this may lead to flickering. To fix the flickering issue, we'd recommend either adding [a bypass][1] to t…
My ZEN24 Dimmer Switch Shows Offline in SmartThings
## As long as your dimmer works fine manually, the Unavailable error usually indicates a range or connectivity issue. You'll need to perform a **Network Repair** to refresh your mesh network's connections: 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device det…
How to Access Advanced Settings for My ZEN24 Dimmer Switch on SmartThings
## SmartThings has transitioned to the new [lua platform][1]; consequently the groovy-based device handlers are no longer supported. Don't worry, we've created a new custom Edge driver for the ZEN24 Switch for the lua platform! Below are the instructions on how to install the new Edge driver. If you haven't added one…
How to Insert the Wires Securely for Your Switch
### Here's what to do if you're having trouble keeping the wires from falling out of the terminals: We recommend slightly unscrewing the screws at the terminals and **pushing them down** before inserting the wires. [Here's a great video][1] showing how to install the wires in the terminals and make them stay put. It…
ZEN24 Toggle Dimmer Specs
**Here are the technical details for the Toggle Dimmer ZEN24 VER. 2.0:** * **Z-Wave Signal Frequency:** 908.42 MHz * **Power:** 120 V, 60 Hz * **Maximum Load:** 500W Single-gang, 400W Double-gang, 300W Triple-gang Incandescent, 150W CFL or LED * **Range:** Up to 100 feet line of sight * **Installation and U…
How to Add Your ZEN24 Dimmer Switch to SmartThings
## After verifying that the dimmer works well manually, it's time to connect it to your SmartThings network. You'll be able to control the dimmer remotely out of the box, however, to ensure correct configuration and to be able to access the advanced settings, please install the [new lua Edge driver][1] for the device…
Ground Wire Won't Stay in the Terminal on My Toggle Switch
### If you're having issue inserting the ground wire into the ground terminal so that it holds, here's what to try: This issue will be addressed in the new upcoming version of Zooz switches, where the shape and size of the metal plaque will be altered to better accommodate the ground wire. That being said, we've bee…
ZEN24 Toggle Dimmer Change Log
## Here are the changes and updates we made to the ZEN24 model so far. ### _VER. 1.0 (released 12/2016)_ _Original release._ **Hardware: ** * Did NOT include neutral jumper * Implemented the classic 3-way functionality with a dedicated add-on switch required (NO direct 3-way, do NOT connect to regular on/off s…
