My ZEN53 DC Motor Controller Shows No Connection on My Z-Box Hub
Experiencing connectivity issues with your ZEN53 DC Motor Controller? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box, as per the current Z-Wave specification, automatically refreshes the network and the mesh is rebuilt on a regular basis in the background. Unlike many othe…
My ZEN37 Wall Remote is Unresponsive in Hubitat
So your ZEN37 Wall Remote is included but not responsive to commands from your hub? You'll want to rule out any range, interference, or configuration issues at play. You can try to repair the Z-Wave network to see if that improves the hub's connection with the ZEN37. First, verify you have the latest version of Hubi…
My ZEN04 Smart Plug Shows Offline in SmartThings
Having an issue with your ZEN04 Smart Plug showing offline in SmartThings? The first thing to rule out is any potential range or connectivity issues. Take a peek at the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: * Open yo…
My ZEN15 Power Switch Shows No Connection on My Z-Box Hub
Is your ZEN15 Power Switch plugged in and successfully included to your Z-Box Hub, but displaying "No Connection"? We've got you covered with the steps below! There is no need for a command to refresh the network/repair the mesh since the Z-Box automatically refreshes the network and rebuilds the mesh in the backgro…
My ZEN54 0-10V Dimmer Shows Offline in SmartThings
Connectivity issues got you down? If you have included the ZEN54 0-010V Dimmer to SmartThings but it's showing offline, it may be a range or connectivity issue. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. Steps for Network Repair…
My ZEN14 Outdoor Double Plug Shows Offline in SmartThings
A device that shows as offline or unavailable suggests a range or connectivity issue. The first step is a to refresh your mesh's network connections via a network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the…
My ZEN04 Smart Plug Shows Offline in Hubitat
So the ZEN04 is included to Hubitat, but showing as offline? This can occur when a device is out of range or didn’t configure properly when including. Trying a Z-Wave Network Repair can help resolve the issue! Always ensure that your Hubitat platform version is up-to-date first. Next, follow steps below to initiate …
My ZEN53 DC Motor Controller Shows Offline in SmartThings
If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThing…
My ZEN54 0-10V Dimmer Shows Offline in Home Assistant
Is your ZEN54 0-10V Dimmer successfully included but showing offline in Home Assistant? Is it unresponsive to commands from the hub? Try a network heal! The exact range for any Z-Wave device is determined by the specific structure of your home and the strength of your mesh network. Large furniture, thick walls, meta…
My ZSE41 Open | Close XS Sensor Shows Offline in Vera
Is your ZSE41 not responding to Z-Wave commands? This could point to a range or connectivity issue. After including your ZSE41 Open|Close XS Sensor successfully, the next best step is to refresh the mesh connections in your network. This is done by utilizing Update Neighbor Nodes in Vera . This will help Vera fin…
