My ZEN54 0-10V Dimmer Shows Offline in SmartThings
Connectivity issues got you down? If you have included the ZEN54 0-010V Dimmer to SmartThings but it's showing offline, it may be a range or connectivity issue. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. Steps for Network Repair…
My ZEN05 Outdoor Smart Plug is Unresponsive to Home Assistant
Can you control the ZEN05 Outdoor Smart Plug manually, but find it is not responding to Z-Wave commands? Try the troubleshooting steps below to resolve the issue! While the ZEN05 Outdoor Plug is a Z-Wave Plus device that has range of up to 300 feet (line of sight); interferences like stone, metal, and thick walls ca…
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
My ZEN55 Smoke & CO Detector Bridge Shows Offline in Hubitat
Your ZEN55 Smoke & CO Detector Bridge is successfully included, but it's showing as “offline" in Hubitat? This is suggestive of a potential range or configuration issue. The easiest place to start is with a Z-Wave Network Repair. You always want to start by ensuring that your Hubitat hub is up to date on its platfor…
My ZEN53 DC Motor Controller Shows Offline in SmartThings
If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThing…
My ZEN54 0-10V Dimmer Shows Offline in Home Assistant
Is your ZEN54 0-10V Dimmer successfully included but showing offline in Home Assistant? Is it unresponsive to commands from the hub? Try a network heal! The exact range for any Z-Wave device is determined by the specific structure of your home and the strength of your mesh network. Large furniture, thick walls, meta…
My ZEN04 Smart Plug is Unresponsive to Home Assistant
So your ZEN04 is controlling the load manually, but it is not responding to Z-Wave commands? Try the simple troubleshooting steps below to resolve the issue! While the ZEN04 Smart Plug is a Z-Wave Plus device that has range of up to 300 feet ( line of sight ); interferences like stone, metal, and thick walls can sub…
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
My ZEN55 Smoke & CO Detector Bridge is Unresponsive to My Z-Wave System
You've successfully installed and included your ZEN55 Smoke & CO Detector Bridge, but it's offline or unresponsive to Z-Wave commands? Give the troubleshooting steps below a try! Range is determined by the individual structure of your home and the strength of your mesh network; sometimes, interference like metal, s…
