My ZEN51 Dry Contact Relay is Offline in HomeSeer
Try these troubleshooting steps if your ZEN51 Dry Contact Relay is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN51 has a range of up to 200 feet (line of sight). However, interference from large furniture, thick walls, …
My ZEN37 Wall Remote is Offline in HomeSeer
Try these troubleshooting steps if your ZEN37 Wall Remote is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN37 Wall Remote has a range of up to 200 feet (line of sight), and a range of up to 1 mile when connected via Z-Wa…
My ZSE18 Motion Sensor is Offline in HomeSeer
Missing motion reports? Scenes failing to activate? This suggests a possible connectivity issue between the ZSE18 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE18 is unavailable, shows as offline, or is not reporting correctly. When connected to the hub through the standard Z-Wave mes…
My ZEN54 0-10V Dimmer is Offline in HomeSeer
If your ZEN54 is showing offline or is unresponsive to commands from the hub, try the troubleshooting steps below! When connected to the hub through the standard Z-Wave mesh, the ZEN54 has a range of up to 300 feet (line of sight). However, interference from large furniture, thick walls, and metal elements can reduc…
My ZEN14 Outdoor Double Smart Plug is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN14 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZEN14 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When con…
My ZEN30 Double Switch Shows No Connection on My Z-Box Hub
Is your ZEN30 Double Switch showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently ava…
My ZEN05 Outdoor Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZEN05 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZEN05 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
My ZSE43 Tilt/Shock Sensor Shows No Connection on My Z-Box Hub
My ZSE41 Open/Close Sensor Shows No Connection on My Z-Box Hub Does your ZSE43 Tilt/Shock Sensor display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a r…
My ZEN15 Power Switch is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN15 and your HomeSeer hub. Check out the troubleshooting steps below if your ZEN15 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When conne…
My ZEN20 Power Strip is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN20 and your HomeSeer hub. Check out the troubleshooting steps below if your ZEN20 Power Strip is unavailable, shows as offline, or is unresponsive to commands via HomeSeer.…
