Can't Add My ZEN58 Low Voltage XS Relay to Home Assistant
If you are unable to include your ZEN58 Low Voltage XS Relay to Home Assistant, start by excluding the device. The relay can be excluded from Home Assistant even if it has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having troubl…
Can't Add My ZSE50 Siren & Chime to Hubitat
Having an issue with including the ZSE50 Siren & Chime to Hubitat? The best place to start is with exclusion; it's just a soft Z-Wave reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZSE50 Exclusion Steps * Open Hubitat in your Internet browser …
Can't Add My ZSE50 Siren & Chime to Home Assistant
If you are unable to include your ZSE50 Siren & Chime to Home Assistant, start by excluding the device. This is a quick and easy process, and can be done even if the ZSE50 has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having tr…
Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 …
How to Access Advanced Settings for ZEN75 Heavy Duty Switch on SmartThings
In order to access the advanced settings and have the ZEN75 Heavy Duty Switch properly recognized on the SmartThing platform, please follow the instructions below to install the custom driver. If you haven't added a custom driver before, it's an easy process that only takes a few minutes. It will let you customize y…
Can't Add My ZEN75 Heavy Duty Switch to SmartThings
Trouble including the ZEN75 Heavy Duty Switch to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN75. You can find the steps to install the new lua Edge driver here . With the Edge driver installed, you can go ahead and give exclusi…
Can't Add My ZEN35 Scene Dimmer to My Z-Box Hub
Trouble getting your ZEN35 Scene Dimmer into inclusion mode? Exclusion and/or factory reset are the easiest resolutions. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN35 Exclusion Steps * From the sidebar navigation menu of the Z-Box web in…
Can't Add My ZAC38 Range Extender to HomeSeer
If you're having trouble adding your ZAC38 Range Extender to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier c…
Can't Add My ZEN75 Heavy Duty Switch to My Z-Wave System
Does your ZEN75 Heavy Duty Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN75 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN75 * Press and hold the lo…
Can't Add My ZEN35 Scene Dimmer to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN35 Scene Dimmer, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. We always recommend trying exclusion first, in case the device was partia…
