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Showing articles from ZEN14 tag

My ZEN14 Outdoor Double Smart Plug Shows No Connection on My Z-Box Hub

## Is your ZEN14 Outdoor Double Smart Plug powered and included but displaying "No Connection" on your Z-Box Hub? Please check out the troubleshooting steps below! The Z-Box automatically refreshes the network and rebuilds the mesh in the background regularly. Unlike most hubs currently available, there is no need fo…

Can't Add My ZEN14 Outdoor Double Smart Plug to My Z-Box Hub

## Struggling to include your ZEN14 Outdoor Double Smart Plug to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Anoth…

How to Access Advanced Settings for My ZEN14 Outdoor Double Smart Plug on Z-Box

## The ZEN14 Outdoor Double Smart Plug will easily be recognized and configured fully by the Z-Box with all advanced settings displayed; no need for any custom drivers here! Accessing and adjusting the advanced settings for the ZEN14 is simple! Just follow the steps below to customize your ZEN14 on the Z-Box Hub. To …

How to Add Your ZEN14 Outdoor Double Smart Plug to Z-Box

## The ZEN14 Outdoor Double Smart Plug will be recognized correctly on the Z-Box, as it is fully integrated. No need to install any custom drivers, simply plug in the device, then follow the steps below to add the device to your Z-Box hub. You can add a new device via the web interface, or the mobile app. Check out th…

My ZEN14 Outdoor Double Plug is Unresponsive to My Z-Wave System

## Is your ZEN14 Outdoor Double Plug unresponsive to your app, failing to update status, or showing that it's offline? This hints at a connectivity issue: Even with a range of 300 feet (line of sight), interferences like thick walls, large furniture, and metal or glass elements can shorten this range. The range for t…

There is No LED Activity and My ZEN14 Outdoor Double Plug is Unresponsive

## Your ZEN14 Outdoor Double Plug is plugged in to a grounded 110VAC receptacle, but there is no LED response from the device? Try the troubleshooting steps below: To rule out any grounding or power issues, first try moving it to a different receptacle. One feature of the ZEN14 allows you to switch between LED indic…

My ZEN14 Outdoor Double Plug Shows Offline in SmartThings

## A device that shows as offline or unavailable suggests a range or connectivity issue. The first step is a to refresh your mesh's network connections via a network repair: 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 2. Tap the three dots i…

Recommended Accessories for Your ZEN14 Outdoor Double Plug

## Install your ZEN14, indoors or out! The protective outlet cover and the weather-resistant housing safeguards the outlet from dirt and debris when not in use. The ZEN14 is IP65 rated, which means it is fully dust proof and water resistant. The ZEN14 is rated for outdoor use, but some users also successfully use a …

What Devices Can I Use with My ZEN14 Double Outdoor Plug?

## The ZEN14 Double Outdoor Plug can handle up to 15 A, 150 W LED bulbs, 1000 W incandescent, or 1/3 hp motor total between 2 outlets. Make sure the load you are about to connect does NOT exceed 15 A in power total between 2 outlets. Connecting heavy duty equipment to this Double Outdoor Plug will DAMAGE the device a…

My ZEN14 Outdoor Double Plug is Unresponsive to Home Assistant

## Are you able to control the ZEN14 Outdoor Double Plug manually, but it is unresponsive to Z-Wave commands? Try the troubleshooting steps below! Your ZEN14 Outdoor Double Plug is a Z-Wave Plus device that has range of up to 300 feet (line of sight); however, interferences like large furniture, thick walls, and meta…

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