My ZEN37 Wall Remote Shows No Connection on My Z-Box Hub
Is the ZEN37 Wall Remote displaying "No Connection" on your Z-Box Hub? Check out the simple troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently avai…
My ZSE70 Outdoor Motion Sensor is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range …
My ZSE18 Motion Sensor Shows No Connection on My Z-Box Hub
So your ZSE18 Motion Sensor is displaying "No Connection" on your Z-Box Hub? We can help! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no need for a c…
Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Wave System
800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. If you're having issues including your ZSE70 Outdoor Motion Sensor to your Z-Wave hub…
There is No LED Activity and My ZEN55 Smoke and Co Detector Bridge is Unresponsive
Is the ZEN55 Smoke and Co Detector Bridge installed, but there is no LED activity, and the relay is unresponsive? Please check out the list of troubleshooting steps below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the de…
There is No LED Activity and My ZAC38 Range Extender is Unresponsive
You've plugged in your ZAC38 Range Extender into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, please note that the device battery does not come charged; once it is plugged in then the battery will charge. If there is still no response, please try moving it to a…
Optimizing Power Reporting for the ZEN15 Power Switch
The ZEN15 800LR Power Switch isn’t just for switching things on and off—it’s also a powerful tool for monitoring how much energy your devices are using. It can send your Z-Wave hub live data on wattage, amperage, voltage, and total energy use (kWh), so you can keep tabs on exactly what’s happening. Power reporting c…
My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh n…
My ZEN54 0-10V Dimmer Shows No Connection on My Z-Box Hub
Is your ZEN54 0-10V Dimmer showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently avai…
My ZEN53 DC Motor Controller Shows No Connection on My Z-Box Hub
Experiencing connectivity issues with your ZEN53 DC Motor Controller? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box, as per the current Z-Wave specification, automatically refreshes the network and the mesh is rebuilt on a regular basis in the background. Unlike many othe…
